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“Great location in a beautiful city.” 4 of 5 bubbles
Review of Hilton St. Augustine Historic Bayfront

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Hilton St. Augustine Historic Bayfront
Ranked #14 of 79 Hotels in Saint Augustine
Certificate of Excellence
GreenLeadersSilver level
Denver, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location in a beautiful city.”
4 of 5 bubbles Reviewed 25 April 2012

This was a very good location to leave your car in the garage and walk St. Augustine. Staff were very friendly. Room was nice, but we were above the laundry and the unbalanced washer/dryer made our room floor vibrate.

Room Tip: Ask for a room not above the laundry.
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank fujibikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (341)
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English first
Parkland, Florida
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
1 of 5 bubbles Reviewed 23 April 2012

We recently booked a room at this location to attend the wedding of a close family friend. We requested early checki-in at booking (two months prior) and were assured it would not be a problem. After driving for 5 hours, we really wanted to check into our room and relax and get refreshed before the wedding later in the afternoon. When we arrived at 1PM, our room was not available and we were told it would not be available until 4PM! We were livid, to say the least! The wedding started at 6PM, so that left us hanging out at a nearby strip mall for three hours in the hot Florida heat and not much time to get ready when we did finally get our room. The furnishings were not impressive either and this is supposed to be a new property. We never stay at Hilton anymore because they are a complete ripoff!!! We only booked because our friend had reserved a block of rooms for the wedding guests. No more HILTON or any brand associated with them ever again!!!! They do not deliver on their guarantee of 100% satisfaction!!! It's more like "no satisfaction" in recent years. This chain is really going down the tubes fast!!! There are better brands nearby which come highly recommended! Next time we will book elsewhere.

  • Stayed April 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank RaeP617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pmcroberts2, Manager at Hilton St. Augustine Historic Bayfront, responded to this review, 25 April 2012
Dear Alrae 33,

Thank you for taking the time to express your views of our property. We apologize that your room was not available at the time of your arrival. Our normal check in time is at 3pm, however we try to honor as many requests as possible for early checkin. Depending on the day and the number of rooms available it sometimes becomes a challenge to get everyone in early. We occassionally have issues with rooms not departing as planned and this delays housekeeping. We value you as a guest and hope that you will have a change of heart and give us a second chance.

Patti McRoberts, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 18 April 2012 via mobile

Hotel staff was nice and helpful, however the hotel is subpar...especially for a Hilton. The original room we had was on the first floor just off the main road. It had a nice view, but when people walked by the room on the sidewalk, we could hear their conversations. That, combined with multiple Harley's would make for a long noisy night. We switched to a room that was a little more quiet. Hotel was old, yes it is historic and all, just pretty bland and dated. Great location but thats about it.

Stayed April 2012
Helpful?
1 Thank AU350Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 10 April 2012

By far the worst exprience with any hotel i've ever stayed at. I booked this room with my hilton points for my wedding night (75,000 points) and requested a balcony room which costed an extra $50. i asked for an early check in which they could not promise. when i showed up at at 3pm the normal check in time i was told it would be another hour before i could check in. with my wedding starting at 5 pm after venting for a bit i ended up getting ready for my wedding at my friends hotel room. i ended up just asking for the points and money back, never got a response from the hotel management. when i called the diamond line they couldn't help. i've since stopped using hilton properites. if you are traveling to st augutine and would like to stay at a nice property i would suggest the Casa Monica.

  • Stayed November 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank james f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pmcroberts2, Manager at Hilton St. Augustine Historic Bayfront, responded to this review, 12 April 2012
We appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this may have caused you. We certainly value your comments and feedback and would like the opportunity to pursue this matter further. Please feel free to contact me or our General Manager, Mr. Bob O'Neill at your earliest convenience. We look forward to your call, Sincerely Patti McRoberts, Assistant GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

I recently stayed at the Hilton St. Augustine. I could not have asked for a better location. We parked the car with the valet and never moved it until check out. Check in was quick, polite and professional. The valet was most helpful in directing us to local attractions (trolly tour), dining and shops. We stayed in a king bed room and it was very clean and comfortable for 2 adults. The bathroom had all necessary ammenities. There was a safe in the room to store valuables. The buffet breakfast was excellent with a wide variety of fruits, eggs and bread. On my next trip to St. Augustine I will be staying at the Hilton. Frank Shea: fshea@alphagp.com

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fshea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holland, MI
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

My family and I enjoyed this hotel as a base for visiting St. Augustine. They have an excellent location for visiting the Castillo de San Marcos, the shops and restaurants around St. George Street, Flagler College, and the Cathedral Plaza area.

We had a bayfront view which did face the bay but there is a busy four lane road between you and the bay. Lots of road noise and sidewalk noise (especially bothersome was the street cleaner at 5:30 am). I would certainly request a room at the middle or back of the hotel.

The pool area is small but nice. I found the hallways to be a little musty but the room itself seemed fine. I would not go as far as saying they have a mildew problem. The beds were very comfortable.

The staff was professional and seemed well trained but they were not very helpful with recommendations. When asked about where to eat I was given the standard "the hotel restaurant is having all you can eat pasta tonight".

After visiting St. Augustine, I realize that parking is at a premium, but I still feel a little cheated at having to pay $21 for the valet.

Room Tip: Avoid bay view rooms due to traffic/sidewalk noise.
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  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kellydw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 April 2012

Nice hotel. Great location. Has the feel of a smaller hotel. Our room faced the bay front with a balcony. Very pretty room but noisy at night because of the street and martini bar next door. Will stay again but would request the same type room, towards the back and side of building . Balcony would over look the bank parking lot but would still see the bay. Great service and food.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank cheryl123Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton St. Augustine Historic Bayfront

Property: Hilton St. Augustine Historic Bayfront
Address: 32 Avenida Menendez, Saint Augustine, FL 32084
Phone Number:
Region: United States > Florida > Saint Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Saint Augustine
#11 Business Hotel in Saint Augustine
#11 Romantic Hotel in Saint Augustine
#13 Family Hotel in Saint Augustine
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton St. Augustine Historic Bayfront 3.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Hilton St. Augustine Historic Bayfront Hotel Saint Augustine
Hilton Saint Augustine
Saint Augustine Hilton

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