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Reviewed December 1, 2020

Had a very wonderful time in Saint Augustine and would like to give Negar The desk clerk A shout out that she was very friendly very helpful and one of the reasons we will be ba
ck again. Also would like to compliment the manager of the Ponce the cleaning staff They made our visit one to remember a wonderful time with friends

Date of stay: December 2020
Trip type: Travelled as a couple
Thank Z1354XNjohnp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 28, 2020 via mobile

Sorry, but this place had nice pictures online and decent reviews. Upon arrival, I began noticing how unkempt the property was and how bad the smell was outside, which I know that’s out of the hotel’s control, but not the inside. The front desk assistant was very friendly and helpful, that’s why I left 2 stars. We booked for one night but wanted to stay two, thank God it wasn’t for two. The rooms are very run down, warm AC, half the room was painted sorbet green and the other half a light pink. Beds were placed on wooden tables/boards. And the smell. What an awful smell both of our rooms had. So musty and moldy two of us almost threw up. Thank God Amex came through and booked us in a nearby hotel that definitely saved this trip. Honestly, the Ponce needs some TLC.

Date of stay: November 2020
Thank SSuriani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded November 30, 2020

Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. However, we apologize for any concerns about the condition of the property. We'll keep your comments in mind for future changes, and we hope your next trip is more enjoyable.

Renee G

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Reviewed November 4, 2020

The staff was amazing. the rooms were spacious and very comfortable for three people. would highly recommend the use of this motel. It was clean and very well cared for.
The body of water was visible from my room.

Date of stay: November 2020
Trip type: Travelled with family
Thank aar31441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded November 6, 2020

Thank you for choosing us for your recent visit to St. Augustine. Our team appreciates your highlight on their commitment to exceptional service, as well as the comfort of your room. Your high rating is something we're grateful to have earned, and we look forward to welcoming you back to The Ponce St. Augustine Hotel.

Renee G

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Reviewed October 20, 2020 via mobile

located near the trolley station, we walked over, got our tickets and they shuttled us to the main gate. Hotel is near the train tracks. Had a little incident which was taken care of by Jeremy and his manager to our satisfaction. Enjoyed our stay.

Date of stay: October 2020
Trip type: Travelled with friends
Thank SusanRVer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded October 22, 2020

Dear Susan,
Thank you for choosing The Ponce St. Augustine Hotel during your travels. We are delighted that we were able to resolve the hiccup you encountered. Should your travels bring you back to the area, count on us again for another fantastic stay.

Renee G

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Reviewed October 19, 2020 via mobile

The hotel has a nice pool. The rooms could use updating, but the bed was comfortable. Walls and ceilings are thin, you definitely know what your upstairs neighbors are doing and the train goes through several time each night. If you are a light sleeper, definitely request a room on the front side of the building away from the laundry and vending. Good location, close to downtown. It could use a crosswalk or signal, crossing the road is taking your life in your hands... Good enough for the price for a couple night getaway.

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank TACBAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded October 26, 2020

It's always a pleasure hearing from our guests. We're glad our inviting pool and comfortable beds added to your experience and that our location worked well for your visit. However, we apologize for any concerns about noise and upkeep. We'll pass your comments along to our staff for further review, and we hope to see you again soon.

Renee G

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