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Reviewed March 26, 2021 via mobile

The desk clerk, named Shadi, is phenomenal. The time spent here this week was quite comfortable. All the staff was pleasant and very accommodating, but Shadi was exceptional. He obviously sincerely cared about the comfort of the guests.

For the price, the hotel was comfortable and met our needs well.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank 435stephanien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded March 29, 2021

Wow! Thank you so much for the review. We are delighted to hear that you experience spectacular service. Shadi will be elated to be recognized for his hard work. Anytime you need another comfy getaway, count on The Ponce St. Augustine Hotel to deliver.

Renee G

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Reviewed March 17, 2021 via mobile

I was skeptical when we showed up to our room and the door was obviously patched where someone tried to break in. A lovely view of a railroad track proved to be a major upset as I counted five trains blowing through overnight. Finally got a break from the trains when someone started very loudly getting into the dumpster (just outside our room) at 6am. Yes this hotel is close to tourist attractions but not a good choice if you actually want to sleep.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Tara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded March 19, 2021

Dear Tara,
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the door as well as for any issues with noise. Our staff is always happy to show you other available rooms. Best wishes on your next trip.

Renee G

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Reviewed March 15, 2021 via mobile

My husband and I stayed here for our 35th wedding anniversary. When I made the reservation I mentioned that is was our anniversary, when we checked into our room there was flowers and a gift bag for us. Joel at the front desk is very nice and accommodating. He answered any questions we had and shared a few things for us to do. Shane was so sweet, she went out of her way to make our stay so comfortable. I can't say enough about how great the staff is. The rooms are very clean and have many extra amenities. One of our favorite things to go is the pool area. Very clean!!! The hot tub was perfect after a long day of walking downtown. We had our morning coffee sitting out by the pool. Perfect way to start the day. We also liked the location. Close to downtown and has many places to eat nearby. We will definitely be going back again.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank maysekaren1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded March 17, 2021

Thank you for choosing to stay with us to celebrate your wedding anniversary! It is wonderful to hear you had pleasant interactions with our friendly staff and liked our clean, comfortable accommodations. We are also pleased to see you were able to use some of our plentiful amenities and found our location convenient for exploring the local area. We look forward to welcoming you back again soon!

Renee G

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Reviewed January 23, 2021

Stay away from this place! Staff is unfriendly. As a welcome, we found ants in our 2nd floor room. Late at night, 2 drink guys in the room next-door to ours started arguing quite loudly. It woke us up of course, but we were hoping it wouldn't last. Chairs falling, arguing, and loud conversation. When we finally called the reception desk for someone to intervene, we did not hear anyone coming. It only stopped way after 2:30 am. Next morning, reception assures me that someone came and did not hear anything. This is simply impossible! Clearly, the guy never came but we paid for a room and couldn't sleep.

Date of stay: January 2021
    • Value
    • Cleanliness
    • Service
Thank Voila504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded January 26, 2021

The issues you raise are important to us. Please accept our apologies for any concerns about noise and unwelcome visitors as well as for any difficulty getting them resolved. It's disappointing that our attempts to make amends were not to your satisfaction. Although our team never heard any disruption from neighboring rooms and no other complaints were made, your stay was still refunded.
On behalf of our entire team, we wish you safe and happy travels ahead.

Renee G

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Reviewed January 17, 2021

Honestly you’d be better off staying at a motel 6 and save yourself some money. This place looked nice in the pictures but after getting to our room, there were cracks in the walls, the doors don’t fully shut, and over just looked like poor quality. The best parts of this place were the view and the kindness of the staff. This place is not worth the price.

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank Bunker96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded January 19, 2021

While you were able to enjoy our gorgeous views and friendly staff, we are disappointed to hear about some problems you encountered. Please accept our apologies. Our maintenance team will look into the issues you highlighted in your room and get them resolved as soon as possible. We know we can do better and would love another chance to prove this to you.

Renee G

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