This is a nice property with spacious rooms with nice amenities such as oversized shower and separate in room hot tub. However, it is very frustrating that there is consistent problems with internet access. At this very moment the cable tv is "out" with a message apologizing for the inconvenience and to call comcast if the problem continues. When I arrived at the hotel four days ago and reported the internet problem, the hotel staff acknowledged that they have known about the problem for "a month" and said they are trying to get it resolved. All evening the television has been out and I have to wonder if the same vendor is supplying the hotel with both internet and cable tv. If this is the case the hotel should show this room to their vendor and demand it be corrected. I really liked many things about this property and plan to visit this area again as it is a good "getaway" from where we live in Tampa (only a 3 hour drive away). However, I will not stay here again until I know that they have this problem solved. Many of us need to be able to check business email etc in order to take getaway trips like this. The restaurant on property is excellent as well as the Sunset Grill which is walking distance from the hotel. Its too bad as this property has so many things going for it but living in a wired world they need to get this corrected.
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- Also Known As:
- Ascend Collection Castillo Real Hotel Saint Augustine Beach
- Castillo Real Clarion Collection
- Clarion Collection Saint Augustine Beach
- Clarion Saint Augustine
- Saint Augustine Clarion
- Ascend Collection Castillo Real Saint Augustine Beach, Florida