Our room was amazing, the location was great and everything about this hotel was brilliant aside from one thing - they lack a decent restaurant. Thankfully each day we were able to find good cuisine locally. We appreciate the service, cleanliness and all other points of consideration.
On behalf of the entire hotel team, I want to thank you for sharing with us about you stay.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Stayed here September 19th-22nd. On the morning of the 21st at 4:30 am, we were startled awake by fire alarms blaring. Got dressed and everyone evacuated the hotel. No intercom announcement from the staff at all for the two hours we were outside. When allowed to return we were told it was a faulty alarm system. Later that day I contacted the front desk and asked how are they going to make this right? It's as if it had fallen on deaf ears. It wasn't until I contacted Courtyard Corporate that the front desk finally responded hours later and offered me 5,000 points for my inconvenience, which I still haven't received although Courtyard Corporate has told me they reached out to management and urged them to reach out to me. No response as of press time. If you're looking for a hotel that cares about the customers experience, then this is not the hotel for you. Management and staff seem unconcerned. As far as the hotel condition, the lobby and pool area are beautiful but thats where it stops. The rooms are dated and in my room was a dirty couch with stains. Spare yourself the aggravation and disappointment. Stay somewhere else unless you only like beautiful pool and lobby areas and a staff that can give a hoot about their customers experience.
Thank you for taking the time to let us know about your experience while staying with us.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team and Management to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.
I hope you choose to stay with us again when your travels bring you back to the area.
First of all i want to commend Rein from the front desk, she was very courteous and accommodating! Having a great staff is your biggest A!
She greeted us and made us feel welcome!
The beds were comfy too and the amenities in the room.
I notice that housekeeping did their job well too the rooms were spotless clean and the towels, plastics in the trash were properly place.
I work in the hotel too and the desk so i notice all the little details.
Though the property has a bit of flaws like the sliding door's broken in the balcony, it doesn't really affect our stay because of the great staff.
they have nice lobby too! Surely we will be back!
On behalf of the entire hotel team, I want to thank you for sharing about your stay.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff and Management as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.
We hope to see you again.
The staff were all very friendly and helpful. The bed and pillows were very comfortable. I got a good nights sleep without any disturbances. The pool was closed because it was outdoors and it was raining. The bathroom was all good except there was no hot water. I found the breakfast to be over priced and not very good at all. Other than that everything else was great. Parking was easy once you get on the property. there is a "Round-A-Bout" at the entrance that was usually backed up making it slow to get into the property. Dumbest thing I have ever seen.
RW,
We recognize your time is valuable and appreciate the feedback you have provided. We are glad to hear that you had a wonderful experience staying with us. We do apologize for the location, and unfortunately during peak seasons there are tendency that the round-a-bout can be of an inconvenience. I am so sad to hear that you did not enjoy our breakfast at the bistro, we hope that next time we will be able to change that. We hope to welcome you back here again soon when travel brings you back to the area.
I have reviewed this property in the past and have always enjoyed my visits whether traveling with family or on business. The location is great. But the reason I continue to stay at this property is the excellent customer service offered by the associates at the front desk and housekeeping. Belen and Hanna at the front desk are the most recent examples of excellent hospitality. My wife and I were immediately made to feel welcome as Belen made sure my reservation and room type requested was correct and offered a nice upgrade base on my Bonvoy Elite status. Thank you!
It's important to point out that the hotel was going through some renovations during our stay and the restaurant was closed but coffee and the basics are available A minor inconvenience at best, that is overcome with the professionalism and friendliness of the hotel associates.
Thank you for your review, Jeff G. And thank you for always choosing to stay with us here at Courtyard by Marriott Sandestin! I am glad to hear that you had a wonderful stay, and that we have met your standards during this visit. We are sorry for the minor inconvenience from the renovations that we are doing, as you can see we are trying to evolve and improve! We would want to make sure to let our associates and especially Belen and Hanna know all the kind words you have said, something we can all celebrate for. I hope you choose to stay with us again when your travels bring you back to the area.
Tania Koehler
General Manager
