Very disappointed. When we walked in there was trash on the floor by the hostess stand and the two hostesses were chatting. There was no wait and we only saw 5 or 6 tables of diners.
Jason had a large party and another table but asked right away if we had been greeted. It took a few minutes for Thesla to come over and she was obviously no longer interested in serving and was only an "order taker".
When she brought our appetizer she just plunked it down in the middle of the table and said, "do you know what you want yet".
The menu has really changed....from the flimsy paper it is on now to the elimination of many items.
We ordered after asking a couple of questions and getting a little information that spoken with a bit of gruffness. We said that we were stepping outside and we came back in (trash still around the hostess stand) to find our salads sitting on the table, sodas still empty, empty appetizer dish still on the edge of the table where I put it.
I had asked one of the servers who was setting a table to speak to a manager about the trash on the way back to our table. Lydia game over and I was surprised to see her wearing a kitchen apron. She was attentive to our concerns and regarding the trash she said, "we were just talking about that in the back". Lydia removed the appetizer dish.
Thesla came back with drink refills but didn't remove the empty glasses.
She returned with our entrees and we hadn't finished our salads. The salads were bland...not zesty and delicious as we had come to expect.
She came back to ask how our dinner was. Mine was good...I selected one of the entrees that was kept from the original menu. When my boyfriend said that he asked for mashed potatoes not broccoli Thesla said, "oh, that must have been my fault" (somewhat sarcastically). She came back to say that they had run out of mashed potatoes. She obviously didn't recall what was ordered nor did she check when she brought it out. She said she would see if the kitchen could make some. (We found out when we were walking out that Lydia made them...she said the cook who makes the potatoes had gone home).
When Thesla came back with the potatoes we asked for more bread.
We had to ask a second time for bread and what we got was more like croutons.
When she came back when we were done with our entrees she asked, "do you want anything sweet to end your night?"....order taker.
She put down the check (and again with sarcasm) she said, "you got 25% off your check".
I just can't say strongly enough how extremely disappointed we were.
I wrote this long review in hopes that the Proprietor will see it.
We called corporate and instead of a call back from them we received a call back from a manager at the same level as Lydia.
Maybe it is just this location??
Have never had a bad experience at the Stickney Point Carrabba's.