We arrived early on the day of our check in and the owner was very friendly and helpful. They emailed the instructions to me and when we walked in the room we were very pleased with the space. They accommodated my family quite well and we were happy to have a comfortable place to relax, unwind with the cable tv, and take a hot shower. We left very early in the morning and never used the pool. I would recommend this suite. Great value for the price.