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“You have got to be kidding me!!!”

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Hilton Garden Inn West Palm Beach Airport
Ranked #2 of 34 Hotels in West Palm Beach
Certificate of Excellence
GreenLeadersBronze level
Minneapolis, Minnesota
Level 5 Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“You have got to be kidding me!!!”
Reviewed 24 February 2012

Traveled on 2/21, arrived before noon but early check-in was not available. They stored are luggage and we end up checking in after Corp. dinner at around 8:30. The male manager (didn't get his name, about 5'10", 170 lbs; brown hair) was very short & rude to me when I asked for a different room, stating they were sold out. The gal was VERY nice and seemed embarrassed about his behavior.

Room #103 was horrible....had peeling wallpaper in several areas in the bathroom (which was large and spacious, handicap room) and it look like someone had spit up on the wall next to the garbage can.
This was definitely not up to Hilton standards and I told my travel department to never book our Corp travelers and guests at this hotel!!!

Room Tip: Not room 103
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  • Stayed February 2012, travelled on business
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

577 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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New Smyrna Beach, Florida
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2012

Great hotel, great location, great staff! Made our vacation in Palm Beach exceptional. Thanks to Tim and Ryan who have endless energy.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach Gardens, Florida
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 January 2012

Pleasantly surprised...Better than many of the Hilton properties near the airport. Lovely rooms, very nice employees who are more than willing to answer any questions. Free shuttle to City Place which was very nice. Would recommend hotel to anyone such as myself who likes early morning flights and then some.....

  • Stayed January 2012, travelled with family
    • Value
    • Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level 5 Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 December 2011

I was pleasantly surprised. I typically stay in the Hilton Brand of Hotels and are usually happy with the accommodations. This hotel was better than I expected. I will certainly recommend this hotel and stay there next time I am in the area. Even breakfast was better than usual.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 November 2011

I got a good deal for a 4 night stay here in the west palm beach area. I enjoyed my stay for the most part. The hotel is nicely furnished with modern furniture. The furniture in the room was very nice and included a microwave and refridgerator unit which was very handy. I used the pool all four days here even though it rained every day. Everyday I felt the pool was too cold, I requested the temperature be turned up and it did slightly improve but not great. I guess management was trying to save money during the "off season". However, if you advertise that a pool is an amenity, it should be adequately heated for your guests comfort. The bed was wonderful and every night I slept well. There also was a fitness room with four machines, treadmill was out of service though and a business center with 2 computers and a good printer. Breakfast was not complimentary so I didnt try it. They did serve complimentary coffee in the early morning at least.

Our room was not large but spacious enough facing a wall of plants and the highway. I didnt have a problem with the noise. The representative who checked us in was polite enough but not friendly at all or willing to go out of the way to help you make your stay more comfortable. My bf and I called him the professional grouch. I requested a room with a view to which he replied "none of the rooms have views". Ok, how about a room facing the pool, none. He was not helpful at all! I did not receive a receipt when I checked out.

They do have a shuttle to the airport and city place which is nice. But I feel that if you stay ANYWHERE in florida, it is helpful to rent a car to get around as the mass transportation options here are atrocious. I believe I saw 1 or 2 buses the entire time I was here. Parking was included which was great too.

I do have to say that this place is more for business travelers than for leisure. They lack a warm and cozy environment I look for in staying at a hotel on holiday. But they did provide everything you needed.

  • Stayed November 2011, travelled as a couple
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 November 2011

Front desk staff was friendly. Check-in could have been quicker but the employee did offer me a free soda for the inconvenience. Room was small and the arm chair could have used a serious cleaning. Oversize shower was nice as was the refrigerator in the room. Pool area was nice but smoking is allowed anywhere so depending on who is out there with you, you may or may not have fresh air. I had to request pool towels twice for a total wait of fifteen minutes. The bar/restaurant does make a great pizza. NOTE: LUNCH IS NOT SERVED. Bar staff was friendly. Heat/AC was noisy and hard to control the temp. Free wi-fi was available but encountered difficulty in logging on and had to use the 1-800 number. The wait for help was twenty minutes. Also, maid tried to enter but thankfully I had my door security bolted.

Room Tip: The rate was a bit high for being an airport location. I would suggest trying to find a better deal...
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annapolis, Maryland
Level 6 Contributor
713 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 29 October 2011

This is a nice property. Rooms are large, clean, well appointed. Great bedding/linens, microwave and fridge. It is an airport, so there is not a lot to do around the hotel if you do not have a car. The shuttle will take you to the upscale City Place shopping area. Would have been lovely to sit on the veranda by the pool, in the shade, on the attractive furniture, enjoying a nice lunch but, they do not serve lunch. Only down side to the hotel in my opinion.

Room Tip: Pool side will be quiet. Other side has a busy street.
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  • Stayed October 2011, travelled on business
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn West Palm Beach Airport

Property: Hilton Garden Inn West Palm Beach Airport
Address: 1611 Worthington Rd, West Palm Beach, FL 33409-6480
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in West Palm Beach
#2 Business Hotel in West Palm Beach
#3 Green Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
#13 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn West Palm Beach Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Located just one mile from Palm Beach International Airport, Hilton Garden Inn West Palm Beach Airport has newly-renovated rooms. With stylish décor and in-room perks such as microwaves and mini-fridges, our hotel is a standout among Palm Beach Airport hotels. We're ideally situated near exciting attractions such as Downtown Palm Beach, City Place and Kravis Center. We even have a free shuttle to take you there. Stop by for a drink at our full service bar or enjoy breakfast each morning at the Garden Grille. Stay productive while on the road with free WiFi and large workspaces with ergonomic seating in our modern hotel rooms. End your busy day in Palm Beach at our outdoor pool and terrace. ... more   less 
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Also Known As:
Hilton Garden Inn West Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton
Hilton Garden Inn West Palm Beach Airport Florida

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