I booked this hotel for the Easter weekend 2017 and it was just horrible, upon check in the lady told my mum that the price of the booking had gone up by 100% even though we had already confirmed the prices via agoda 1 month ago.I asked the check in girl to reconfirm and she said the same thing without checking. After all the fuss my mum was clearly upset , I asked to speak to the duty manager , he than clarified that the check in girl had made a mistake.
The room had crumbs all over when we arrived, no extra bed for baby either
We called the spa for in room massage , it was just horrible , it was suppose to be for 1 hour , ended up on 40minutes.
Upon check out they charged us for room service , when we had already paid. I tried to explain to the checkout guy but he wouldn't listen. The manager intervened and checked that we did indeed pay the in room dining bill by cash.
The hotel ruined the whole holiday for us and they did not even do service recovery during our stay.More
- Free Wifi
- Free Parking