I booked this hotel for the Easter weekend 2017 and it was just horrible, upon check in the lady told my mum that the price of the booking had gone up by 100% even though we had already confirmed the prices via agoda 1 month ago.I asked the check in girl to reconfirm and she said the same thing without checking. After all the fuss my mum was clearly upset , I asked to speak to the duty manager , he than clarified that the check in girl had made a mistake.
The room had crumbs all over when we arrived, no extra bed for baby either
We called the spa for in room massage , it was just horrible , it was suppose to be for 1 hour , ended up on 40minutes.
Upon check out they charged us for room service , when we had already paid. I tried to explain to the checkout guy but he wouldn't listen. The manager intervened and checked that we did indeed pay the in room dining bill by cash.
The hotel ruined the whole holiday for us and they did not even do service recovery during our stay.
- Official Description (provided by the hotel):
- Harmoni One Convention Hotel & Service Apartments is a MICE (Meetings, Incentives, Conferences and Exhibitions) hotel located in Batam Centre, Batam Island, Indonesia. A prominent property in the heart of Batam Centre, Harmoni One is surrounded by Batam's major industrial buildings and local government offices, as well as its close proximity to Batam Centre Ferry Terminal and Mega Mall Shopping Mall. A haven for business travelers and leisure tourists, Harmoni One boasts a total of 292 hotel rooms and 211 service apartments (opening soon) modeled in a refined elegance and classic charm. It is complemented by 24 first-class meeting rooms and 3 ballrooms of various capacities. The massive pillar-less Grand Ballroom is capable of accommodating more than 1,500 pax in a typical theatre meeting set up. It has a growing reputation as one of Batam's finest destinations for successful conferences and business functions, and also providing guests with a wealth of comfort within its richly appointed interiors. Around the Hotel: Mega Mall Shopping Centre - 3 minutes drive / 15 minutes walk Masjid Raya - 3 minutes drive Otorita Batam Building (Batam Development Board Building) - 3 minutes drive PEMDA Building (Local Government Building) - 3 minutes drive Maha Vihara Duta Maitreya Buddhist Temple - 10 minutes drive Nagoya Hill Shopping Complex - 20 minutes drive Batam City Square (BCS) Mall - 20 minutes drive Top 100 Supermart - 20 minutes drive ... more less
- Reservation Options:
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- Also Known As:
- Harmoni 1 Hotel