We were in Columbus for the birth of our first grandchild and obviously the trip had to be last minute as we had no real idea ahead of time to be able to make reservations anywhere.
After being at the hospital for 18 hours straight ( and awake for over 34 hours) we desperately needed a hotel that had a room for us, and that would allow us to check in early so we could get some rest.
After calling 8 other places, and being told we'd have to wait until check -in time (late afternoon) to get in a room, I called the Hyatt and Jalayne at the front desk. She was very helpful and very understanding and told us she would get a room ready for us as soon as possible.
When we got to the hotel, she not only had our room ready, but sped us through the check-in process so we could get some sleep before having to be back at the hospital with our daughter. The rate was much less than the other hotels were going to give us and the customer service was over the top!! She'll never know how much we loved her at that moment!
The room was huge and very clean. Even if it hadn't been, the Hyatt has become the only hotel we'll ever use when we come to Columbus to see our daughter and her soldier husband. But it's nice to know that we'll be enjoying the experience because of the cleanliness and luxury of the room at such a great price!
Thank you again Jalayne (hope I spelling her name right)!
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- Also Known As:
- Hyatt Place Columbus - North Hotel Columbus