If you want your child to feel special, don't expect the employees to do any of that! I spent an arm and a leg on my son's birthday. The kids working there were teenagers who didn't give a hoot about any of the kids and rolled her eyes if I ask any questions. My son's hostess must have been overwhelmed because the pizzas came out late and once they finally did she had a very hard time getting the pizza out and there were no drinks. I ended up helping and that's fine, but I had to ask for the most minor details such as napkins, forks, cups. She did not leave the group in anyway. The kids had no idea that they were supposed to fill out a T-shirt for my son. Once the pizza got there she immediately wanted to do cake because our time is running out, which was not our fault because they were late getting the pizza out. So we felt rushed. When we came back into the room for presents she did not help at all. She even interrupted my son opening his presents to give me my receipt. I am upset with myself for giving her $40 for a tip and I am also upset that I contacted them and left them my feelings and have not heard one word back from them. Please don't go to this place management is not involved. One thing I forgot was to say that the hostess half at my beautiful cake in such a manner that it looked as if she were dabbing it to death. She destroyed it.
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