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Reviewed September 10, 2016

I made a reservation to stay in August 2016. I was bringing my daughter from out of country to college. I called to confirm my reservation and to notify that I would not be arriving until after 4pm. The manager confirmed my reservation but rudely told me that he had no room for me. Due to renovations, he hadn't had rooms for over a week. I was not notified that I would not have a room. I had no internet access or way of finding alternative arrangements. The most he would do was give me a number of another InTown Suites that was an hour away.
I called the Guest Services number and left a message. One month later, I still have not gotten a response from the company. I tried to call and leave another message to find "mailbox full". Its no wonder. I would have never bothered with this company and I know I will not again.

  • Stayed: August 2016, travelled with family
    • Value
    • Location
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Thank Wendy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 2, 2014

Quick and to the point. And no I did not stay here. And why was that you might ask?
I'm in Conyers for business maybe 12-14 weeks/year and so have an interest in finding a cozy home away from home. And even though I've never stayed here I doubt I ever will.

OK the phone conversation went something like this:

Me: Yes I'd like a room for a week (note you can only get reservations for one week or longer, is that two weeks, hmmm that I do not know, but one week minimum).

InTown: Yes that's fine I have you down for one week starting __date___ until __date____ .

Me: Oh yes, make that a non-smoking room please.

InTown: This facility is a smoking facility, and we cannot guarantee a room that has not been smoked in.

Me: Well that's not good enough for me. Thanks anyway I will stay elsewhere.

So there you have it....if you are OK with staying in a room that has residual cigarette smoke then this might the place for you. If, however, you are like me and cannot imagine spending your non-working hours in a room riddled with the smell and odor of cigarette smoke, NO before you go.

That's it. For this traveler if you cannot guarantee a non-smoking room I ain't coming and will give my hard earned dollars to someone else in town.

Hope this helps.

Room Tip: This place is located off GA 20, a busy 4 lane highway....yes it is close to several restaurants and places of business but its all retail-strip mall atmosphere.
Stayed: August 2014, travelled on business
3  Thank bbihler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 6, 2013

Don't ever come to the one . It sucks . The room we have is sorry .no internet .old fashion tv .its bad !! Never again. The location is very nice good places to eat .but u need a car out here .the people are very nice here .wish they act like that in NYC .Would love to live here .

  • Stayed: July 2013
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3  Thank realdeal756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC