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Reviewed July 3, 2017

While Country Inns and Suites has always been one of my favorite hotels when I'm traveling, the Country Inns and Suites in Hinesville, Georgia failed to meet the minimum standard of what I've come to expect from this brand during my travels. As we were checking in, the lady behind the counter told us that our carpets would be a little wet because they had just been cleaned that afternoon. I understand and appreciate the requirement to clean the carpets, but why not put us in another room with dry carpets. Sure enough, when we opened the door the musky smell of wet carpets accentuated with the heavy humidity of South Georgia greeted us. Nonetheless, we chalked it up as just an oversight by an inexperienced front desk person and decided to overlook the inconvenience of the odor and damp floor by putting the air conditioner on high to get the air moving and hopefully extract some of the humidity and odor coming from the carpets while we went to dinner. Upon our return, the carpets were still wet but thankfully some of the smell had dissipated and the humidity of the room had decreased. When my wife went to the bathroom to prepare for bed, she found no washcloths or hand towels. I went to the front desk and was told that they would bring both up to my room. After 40 minutes of waiting for the washcloths and hand towels, I went back to the front desk only to find that it was not manned. Upon my return to the room, my wife told me that I had just missed the lady as she brought 6 hand towels to the room and explained that there were no washcloths. I could not believe it. How could a hotel run out of washcloths? Surely, I thought, there had to be some sort of oversight by the night crew so I went back to the front desk the next morning and asked the day desk attendant for 3 washcloths. I was told that there were no washcloths available in the hotel. Other disappointments included our discovery of 6 long black hairs in the bathtub and black mold growing on the interior wall and ceiling above the shower. That night as I laid down to sleep on some of the thinnest pillows I've ever encountered, I happened to look up at the ceiling and noticed several cobwebs with accumulated balls of dust of varying lengths hanging from the ceiling. This hotel is time worn and in need of some rather extensive updating, but we could have dealt with those realities. Knowingly checking us into a room with wet carpets, no hand towels or washcloths, an unclean tub/shower, black mold on the wall and ceiling around the shower, the non-availability of washcloths throughout the hotel, and the cobwebs hanging from the ceiling are really inexcusable and not at all what I've come to expect from the brand of Country Inns and Suites. We're not picky people but this stay was a complete disappointment. Of note, the breakfast was good and well attended and all employees that we encountered were professionally accommodating and courteous. Which leads me to believe that the potential for excellence does exist but the training program at this property has fallen vastly short of its requirements to meet the standards one would typically associate with the Country Inns and Suites brand.

  • Stayed: July 2017, travelled with family
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Thank Timothy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 3, 2017

Rooms smell. Hallways are very hot. Breakfast and complimentary lemonade are terrible. Beds are hard and squeaky. Rooms smelled of mildew and very old ac unit. AC unit barely worked. We switched hotels in the middle of our trip to a better hotel.

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with Country Inns & Suites By Radisson
Thank michaelsY3884NP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 3, 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed June 11, 2017

A/C and beds need update. Rooms very clean (we saw 2 different ones). Staff was wonderfully helpful, friendly and solved a problem we had very quickly. There is a 24 Hr Walmart Grocery store across the street.

  • Stayed: June 2017, travelled as a couple
    • Value
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Review collected in partnership with Country Inns & Suites By Radisson
Thank matthewdG790ZG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 8, 2017

The room smelled awful, the shower head was broken and the shower curtain had holes in it. The details were neglected. It looked like they tried to spruce the place up but neglected all the details like making sure the shower head worked.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank Chanda1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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