Overall good stay. Just not satisfied with cleanliness level. Long hairs upon arrival as well as after the rooms daily cleaning showed how much actual cleaning was done. I think they only made the bed.More
- Free Wifi
- Free Parking
Overall good stay. Just not satisfied with cleanliness level. Long hairs upon arrival as well as after the rooms daily cleaning showed how much actual cleaning was done. I think they only made the bed.MoreShow less
Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the shortcomings you experienced. I have shared your comments with the proper department heads to ensure these situations are remedied. Thank you again for your time, and I hope we will be able to exceed your expectations in the future.
We were able to book the room on the road. I went to sleep right away while my husband watched tv in the living room. I was able to sleep undisturbed by the tv. The hotel was very quiet. The breakfast was simple and not the greatest but the kids loved it. They did enjoy the make and watch your own mini pancake machine.
Thank you for your comments. We are delighted to know that you and your family enjoyed your stay at our Hotel. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
Great place to stay!! Get your coupon book for a great room rate!! Great staff, pool, rooms and breakfast!!!! I just can't say enough about this property and how nice and comfortable it was!! Great restaurants close by.
Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal! We appreciate your time and feedback, and look forward to welcoming you again soon!
Our trip to this hotel started out by having a hard time finding from highway. Then after waiting a long time checking in, as computers were not working, we got settled the smoke alarm started beating. The owner had to buy new batteries and install.
For a 4 star rating in this area it was the highest price and by far one of the worse hotels we have stayed in.
Dear Guest, sorry for the inconvenience. Being front desk computer's down is a fault of our system provider, not hotel's. We have to reply on them. Some mechanical malfunction again, is something beyond our control. We did fixed it within 15 minutes by installing new batteries. Being a limited service hotel, we do not have maintenance man 24/7. Front desk can not reach the smoke detector which is about 9 ft high. But we still came within reasonable time frame and fixed the issue. We are all suites hotel with biggest and best amenities, hence the prices are not like economy hotels. Hope, you will give us another chance. Thanks for your business.
I stayed in a room that had a peculiar odor Like they were trying co cover up cigarette smoke in a non-smoking room. It was bad enough that I had to wash my clothes. The hallway also smelled bad. On the positive side the staff was pleasant and helpful. I stayed here because they had a Tesla charger.
We are very sorry Mr. Paul for the dissatisfaction. We are 100% non smoking Hotel. Some times despite that, guest do smoke Or their clothes do smell like smoke and we have to treat the room. You might end up in that room. We use a machine called Hydroxyl generator. It creates more Oxygen to bond against the molecules which has the smell and removes permanently. So, just to assure you, what you smelled was more oxygen and is 100% not harmful. Actually , it is better for us. I apologizes for the inconvenient, but I want to explain, what it was. Hope, you will give us a chance again and edit your review with better score. Appreciate the business. Thank you.
Loved the beds & pillows,very luxurious! So comfortable & great night sleep. Rooms were very nice and spacious. Had a nice continental breakfast & hotel service. Not too far from the historical district or beach. Only real downfall was they did not have indoor pool or Jacuzzi.
Wow! Thank you so much for the incredible review! We're so delighted to hear that you had a wonderful time with us at Hawthorn Suites! We strive to provide each and every one of our guests with clean and comfortable rooms and friendly service - and your comments let us know that we achieved just that. Thank you again for the review and we look forward to seeing you again soon.
The Team at Hawthorn Suites Kingsland