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All reviews sleeper sofa rooms are large breakfast area hotel experience bed was comfortable the staff was great would stay again enjoyed my stay wonderful stay coffee maker family reunion fries mall atlanta wallpaper refrigerator
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Reviewed September 30, 2017

My floor very often smelled like marijuana, didn't matter when, 7:AM or 7:PM. Elevators too. Dirty dishes left in the hallway fromlater afternoon tonsyill there when I left the next morning. Hotel always smelled of pot. Front desk was often not occupied for some reason. Breakfast was ok but they need a real toaster instead of a toaster oven.

Date of stay: September 2017
  • Trip type: Travelled on business
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Review collected in partnership with Hyatt Hotels
1  Thank aloiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded October 1, 2017

We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. Even though our guest rooms and hotel are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention.

We were sorry to read you also had several issues during your stay, and we are working to avoid such mistakes going forward. We hope you will give us another chance next time you are in the area. Thanks again for your feedback.

Sincerely,
Timothy Venable General Manager.

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Reviewed September 13, 2017

I stayed in this hotel due to Hurricane Irma and power outage in my home. The staff was courteous and helpful to me and others from Florida. They truly did their very best to keep us all happy. Plus this hotel is located next door to a huge shopping mall.

Date of stay: September 2017
  • Trip type: Travelled solo
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Review collected in partnership with Hyatt Hotels
Thank GwenB195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded September 14, 2017

Gwen, it was a pleasure having you as our guest at the Hyatt Place Atlanta-East/Lithonia. We are glad to know our location worked well for your needs and that the service provided by our courteous associates added to your pleasant stay. We look forward to seeing you again on your future trip.

Sincerely,
Timothy Venable
General Manager

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Reviewed September 12, 2017

I had to travel into the area for the night and it took over an hour to check in due to poor communication from the staff. They made the stay uncomfortable, the room made it horrible. There is a piece of wood hanging from the wall and the floor has nasty, horrible stains (Room 517). I left with a sinus infection.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank shaquandac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded September 22, 2017

Thank you for sharing about your recent stay with us. We sincerely apologize for the service and cleanliness issues during your visit. We have room inspection processes in place, so we are working with our head of housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit.

Sincerely,
Timothy Venable General Manager

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Reviewed September 10, 2017

Our family has a reunion labor day weekend every year and we travel around to different states. This was by far the worst hotel we've stayed. The plumbing was very slow, didn't flush properly, no stock of towels and washcloths, out of stock on soap. Pool had a slimy film over it. Very disappointed with the stay here. We as a family had approximately 20 plus rooms over $425 total. I think this property made enough money off my family alone to go and invest into some supplies from the local walmart to make the stay a little more calming and relaxing.

Date of stay: September 2017
  • Trip type: Travelled with family
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Review collected in partnership with Hyatt Hotels
1  Thank adoram951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded September 22, 2017

We appreciate your feedback about your recent stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We take comments like yours very seriously, so we are determining where we went wrong and making changes to better serve our guests. Thank you again for being our guest. We hope you will give us a chance to redeem ourselves in the future and provide you with a better experience.

Sincerely,
Timothy Venable General Manager

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Reviewed September 10, 2017

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded September 22, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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