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All reviews sleeper sofa rooms are large breakfast area hotel experience bed was comfortable the staff was great would stay again enjoyed my stay wonderful stay coffee maker family reunion fries mall atlanta wallpaper refrigerator
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Reviewed November 14, 2017

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded November 15, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 13, 2017

This is the worst hotel I ever stayed in . No wash cloth and towels. Bed linen dirty . Just plan nasty . This hotel need to shut down . Breakfast was horrible . I couldn’t believe this was a Hyatt property .

Date of stay: November 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Cassandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded November 15, 2017

Cassandra,
Thank you for sharing about your recent stay with us. We sincerely apologize for the service steps missed with your room and other cleanliness issues during your visit. We have many room inspection processes in place, so we are working with our head of housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit.

Sincerely,
Timothy Venable General Manager

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Reviewed November 10, 2017

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded November 11, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 1, 2017

This hotel was a disappointment throughout. The room had badly stained carpeting. The bathroom vanity was noticeably stained, along with the bathtub. Breakfast was a joke, and very minimal, along with insufficient utensils and plates.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded November 2, 2017

William,
"Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our management team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback.
Sincerely,
Timothy Venable
General Manager

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Reviewed November 1, 2017

Room was nicely appointed but housekeeping and maintence did a poor job. Room was not clean, 1st room had inoperable TV and phone. 2nd replacment room was not clean and had no shampo. Loud street noise. Breakfast was very limited, and there was no bowls or large plates available at 8am. Staff obviously paid no attention to keeping the room replentished. Its a shame because its a nice hotel, just poorly server by staff

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank alanbH9790KU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeHotels, General Manager at Comfort Suites, responded to this reviewResponded November 2, 2017

Dear Guest,
Thank you for sharing about your recent stay with us. We sincerely apologize for the service and cleanliness issues during your visit. We have room inspection processes in place, so we are working with our head of housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit.

Sincerely,
TimothyVenable General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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