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stacythomas31
Houston, Texas

Off the Interstate and Budget Friendly

4.0 of 5 bubblesReviewed May 16, 2019
Mrs. Cynthia made the stay here wonderful. She is the most sweetest person I have ran into at a hotel. She is very accommodating and cares about the guests being comfortable. We stayed for a total of 3 days. Cleaning Staff cleaned the rooms daily which was awesome. I do not have anything negative to say about this hotel. Breakfast was provided and free parking. ++++++++
Date of stay: July 2018
Trip type: Travelled with friends
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this review
Responded May 18, 2019
Dear Valued Guest,

Thanks for staying at the Quality Inn South Lake and the encouraging review.
t is our privilege to have guests like you.
We are glad to know that you liked our hospitality and also thank you for appreciating Mrs.Cynthia.
It is nice to note that you found the place, room features and the price great.
We look forward to seeing you back here soon!!!

Best Regards,
Hotel Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 113 reviews
Reviewed April 17, 2019

Overall, it is a decent stay for a quick overnight on your way down the interstate; however, I would definitely not recommend this property for an extended stay.

The pictures are not reflective of the property, especially the particular room I was in. The room felt outdated and unkempt. I felt like I needed to take an extra long shower after sleeping in the bed overnight.

The staff were very nice and helpful. I had not issues with my interactions with them. Breakfast was OK and fairly standard. The other guests were noisy and loud throughout the night, but I recognize this is out of the hotel's control. I did order food from the company listed on the key card; it did take about one hour to get the food, so plan ahead if you want any food delivered from this service.

Date of stay: April 2019
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
1  Thank ModFlagboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded April 18, 2019

Hello Guest,

Thanks for the stay at the Quality Inn & Suites Southlake and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Please visit us again,

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 18, 2019

We spent the night here while on our way to Florida. We wanted to avoid staying in downtown Atlanta and this was one of the first places we came to once we got out of the city.

I was not at all impressed when we came into the lobby to check in, because it reeked of stale cigarette smoke. However, the girl behind the desk was extremely friendly and welcoming and I figured we'd be ok long as we asked for a non smoking room.

Our room smelled better than the lobby, although it had that strong hotel disinfectant smell about it. The furniture was worn, but it looked like the carpet was new and the room itself had recently been renovated. It was close to the train tracks, and it sounded like the train was going to come right through the room. I was afraid that would keep me awake all night, but I only heard one.

Breakfast was provided in the morning. The staff was extremely attentive, replenishing things immediately when needed.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Linda_R1801
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded March 25, 2019

Dear Guest,

Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. I’m glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we’re working toward complete satisfaction of all guests.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2019

My wife and I stayed at the Quality Inn and Suites in Morrow, GA. The room smelled of smoke even though it was a non-smoking room. There was a burn stain on the carpet by the sink. There were white stains on the lounge chair. There was mildew in the tub. The only positive thing about this place was the staff was nice and the dining area was very clean. I would not recommend anyone stay here.

Room tip: Do not stay in room 313.
Date of stay: February 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 8557hancock
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded February 27, 2019

Dear Guest,

We are very sorry to read about the poor experience you had.
Please accept our sincere apologies, this is indeed very unfortunate.
Rest assured, I fully understand your disappointment and frustration due to the multiple issues you have mentioned.

We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.

I hope you do consider us again in the future as we would love the chance to change your impression of our property.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 6, 2019

I was here for business meeting. I found this hotel online with best reasonable price. I like check-in/check-out process just fantastic service. rooms was very comfortable.Nice place to stay. I will stay here again.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank lauraero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded February 13, 2019

Dear Guest,

Thank you so much for your stay and kind words.
I’m glad that you found us a pleasant place to stay and that our staff was able to offer good service.
We shall be always striving further towards bettering the guest experience at our hotel.
It is our privilege to have guests like you.
We look forward to welcoming​ you again soon.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 12, 2018 via mobile

This is a run down hotel for the type of crowd looking for a "good time", people sitting outside of their room all night meeting others arriving and departing in noisy, engine revving, music blasting drivers by. Stay away, for your safety and if you want to sleep part of the night. I called the woman at the reception twice and she insisted she was "very busy" even though I heard her on the phone saying the hotel was full. Her husband sitting next to her. I saw lots of hotels for the same or similar price at several websites but I had bussines to attend near by.

Date of stay: October 2018
Trip type: Travelled on business
1  Thank zulia66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded October 17, 2018

Dear Guest,

Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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