Our son enlisted in the Navy and we wanted a place close to MEPS so we could watch his swearing in. Check-in was easy, people were very kind and friendly. Rooms were clean with working air. Beds slept very well.
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vipultelang
Daytona Beach, FloridaSpend More & Find Somewhere Else
Review of Quality Inn & Suites Southlake
Reviewed Sep 4, 2019via mobile
I will preface this review by saying this: spend a little more so you can avoid this place.
I stayed here for 4 nights in early September 2019. I booked through Hotwire.com and it gave me this place for a pretty reasonable price. However, there was a miscommunication between Hotwire & Quality Inn so when we checked in, we were given a smoking room. This was no fault of the staff and they were quick to give me another room. Speaking of smoking, the lobby had a very strong odor of cigarette smoke and our “no-smoking” room was the same way.
Our room wasn’t ready by the time we walked in and we had to awkwardly wait in the room while the friendly cleaning staff did a very brief clean. I don’t know how long they normally take to clean the rooms but they didn’t vacuum the carpet while we were there—they only sprayed disinfectant around the main area. The bathroom was alright, but the ventilation fan in our room was broken so the shower area got very steamy very quickly!
We stayed here only for the price, but we would not stay here again. We actually switched to a different hotel for the remainder of our stay. I would seriously consider finding a different accommodation.
Date of stay: September 2019I stayed here for 4 nights in early September 2019. I booked through Hotwire.com and it gave me this place for a pretty reasonable price. However, there was a miscommunication between Hotwire & Quality Inn so when we checked in, we were given a smoking room. This was no fault of the staff and they were quick to give me another room. Speaking of smoking, the lobby had a very strong odor of cigarette smoke and our “no-smoking” room was the same way.
Our room wasn’t ready by the time we walked in and we had to awkwardly wait in the room while the friendly cleaning staff did a very brief clean. I don’t know how long they normally take to clean the rooms but they didn’t vacuum the carpet while we were there—they only sprayed disinfectant around the main area. The bathroom was alright, but the ventilation fan in our room was broken so the shower area got very steamy very quickly!
We stayed here only for the price, but we would not stay here again. We actually switched to a different hotel for the remainder of our stay. I would seriously consider finding a different accommodation.
Trip type: Travelled with friends
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QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this review
Responded Sep 7, 2019
Dear Vipul Telang,
I am sorry to learn about all the inconvenience you had to endure.
Our staff care about your experience and I realize no words can change your feelings of disappointment, or the inconveniences you experienced.
I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay.
We will look into this further as it shouldn't have happened, and we greatly appreciate you taking the time to bring this matter to our attention.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay.
Request your understanding.
Sincerely,
Hotel Manager.
I am sorry to learn about all the inconvenience you had to endure.
Our staff care about your experience and I realize no words can change your feelings of disappointment, or the inconveniences you experienced.
I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay.
We will look into this further as it shouldn't have happened, and we greatly appreciate you taking the time to bring this matter to our attention.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay.
Request your understanding.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (113)
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7 - 12 of 113 reviews
jlhale
2
Date of stay: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded August 29, 2019
Dear Guest,
Thanks for the stay at the Quality Inn & Suites Southlake and the review.
Glad to note that you liked the stay and endorsing your good experience here.
We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one.
Please do visit us again.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stacythomas31
Houston, Texas
103
Mrs. Cynthia made the stay here wonderful. She is the most sweetest person I have ran into at a hotel. She is very accommodating and cares about the guests being comfortable. We stayed for a total of 3 days. Cleaning Staff cleaned the rooms daily which was awesome. I do not have anything negative to say about this hotel. Breakfast was provided and free parking. ++++++++
Date of stay: July 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded May 18, 2019
Dear Valued Guest,
Thanks for staying at the Quality Inn South Lake and the encouraging review.
t is our privilege to have guests like you.
We are glad to know that you liked our hospitality and also thank you for appreciating Mrs.Cynthia.
It is nice to note that you found the place, room features and the price great.
We look forward to seeing you back here soon!!!
Best Regards,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ModFlagboy
Orlando, Florida
200139
Overall, it is a decent stay for a quick overnight on your way down the interstate; however, I would definitely not recommend this property for an extended stay.
The pictures are not reflective of the property, especially the particular room I was in. The room felt outdated and unkempt. I felt like I needed to take an extra long shower after sleeping in the bed overnight.
The staff were very nice and helpful. I had not issues with my interactions with them. Breakfast was OK and fairly standard. The other guests were noisy and loud throughout the night, but I recognize this is out of the hotel's control. I did order food from the company listed on the key card; it did take about one hour to get the food, so plan ahead if you want any food delivered from this service.
Date of stay: April 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded April 18, 2019
Hello Guest,
Thanks for the stay at the Quality Inn & Suites Southlake and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Please visit us again,
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Linda_R1801
Marshfield, Wisconsin
266163
We spent the night here while on our way to Florida. We wanted to avoid staying in downtown Atlanta and this was one of the first places we came to once we got out of the city.
I was not at all impressed when we came into the lobby to check in, because it reeked of stale cigarette smoke. However, the girl behind the desk was extremely friendly and welcoming and I figured we'd be ok long as we asked for a non smoking room.
Our room smelled better than the lobby, although it had that strong hotel disinfectant smell about it. The furniture was worn, but it looked like the carpet was new and the room itself had recently been renovated. It was close to the train tracks, and it sounded like the train was going to come right through the room. I was afraid that would keep me awake all night, but I only heard one.
Breakfast was provided in the morning. The staff was extremely attentive, replenishing things immediately when needed.
Date of stay: February 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded March 25, 2019
Dear Guest,
Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. I’m glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we’re working toward complete satisfaction of all guests.
Sincerely,
Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
8557hancock
11
My wife and I stayed at the Quality Inn and Suites in Morrow, GA. The room smelled of smoke even though it was a non-smoking room. There was a burn stain on the carpet by the sink. There were white stains on the lounge chair. There was mildew in the tub. The only positive thing about this place was the staff was nice and the dining area was very clean. I would not recommend anyone stay here.
Room tip: Do not stay in room 313.
Date of stay: February 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded February 27, 2019
Dear Guest,
We are very sorry to read about the poor experience you had.
Please accept our sincere apologies, this is indeed very unfortunate.
Rest assured, I fully understand your disappointment and frustration due to the multiple issues you have mentioned.
We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.
I hope you do consider us again in the future as we would love the chance to change your impression of our property.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC