I have stayed at this hotel on many time. All the staff is genuinely concerned about customer satisfaction. The hotel provides clean and comfortable rooms. I am happy with my stay. recommend to visit this hotel.
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unique23
St. CroixDESCENT STAY
Review of Quality Inn & Suites Southlake
Reviewed Nov 5, 2019
My friend and I stayed and the Quality Inn for one week I reed the reviews but we didn't have much of a complaint with our room house keeping can do a much better job with cleaning of the rooms that was about the only complain that we had the breakfast was enough for you to start your day I will stay here again the location is convenient a few stores I the area the mall is not to far from the hotel Avis car rental is across street if you chose to drive overall It was good stay.
Date of stay: September 2019Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this review
Responded Nov 6, 2019
Hello Guest,
Thanks for the stay at the Quality Inn & Suites Southlake and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
Thanks for the stay at the Quality Inn & Suites Southlake and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (113)
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5 - 10 of 113 reviews
KarenF019
Los Angeles, California
1
Date of stay: September 2019
Ask KarenF019 about Quality Inn & Suites Southlake
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded October 14, 2019
Hello Karen,
Greetings from the Quality Inn & Suites Southlake.
It is really incredible to see your positive feedback.
Our team is very much delighted with your appreciation.
Glad to see that you very much liked the location and the stay.
We eagerly await you to welcoming you again.
Regards,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vipultelang
Daytona Beach, Florida
616
via mobile
I will preface this review by saying this: spend a little more so you can avoid this place.
I stayed here for 4 nights in early September 2019. I booked through Hotwire.com and it gave me this place for a pretty reasonable price. However, there was a miscommunication between Hotwire & Quality Inn so when we checked in, we were given a smoking room. This was no fault of the staff and they were quick to give me another room. Speaking of smoking, the lobby had a very strong odor of cigarette smoke and our “no-smoking” room was the same way.
Our room wasn’t ready by the time we walked in and we had to awkwardly wait in the room while the friendly cleaning staff did a very brief clean. I don’t know how long they normally take to clean the rooms but they didn’t vacuum the carpet while we were there—they only sprayed disinfectant around the main area. The bathroom was alright, but the ventilation fan in our room was broken so the shower area got very steamy very quickly!
We stayed here only for the price, but we would not stay here again. We actually switched to a different hotel for the remainder of our stay. I would seriously consider finding a different accommodation.
Date of stay: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded September 6, 2019
Dear Vipul Telang,
I am sorry to learn about all the inconvenience you had to endure.
Our staff care about your experience and I realize no words can change your feelings of disappointment, or the inconveniences you experienced.
I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay.
We will look into this further as it shouldn't have happened, and we greatly appreciate you taking the time to bring this matter to our attention.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay.
Request your understanding.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jlhale
2
Our son enlisted in the Navy and we wanted a place close to MEPS so we could watch his swearing in. Check-in was easy, people were very kind and friendly. Rooms were clean with working air. Beds slept very well.
Date of stay: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded August 29, 2019
Dear Guest,
Thanks for the stay at the Quality Inn & Suites Southlake and the review.
Glad to note that you liked the stay and endorsing your good experience here.
We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one.
Please do visit us again.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stacythomas31
Houston, Texas
103
Mrs. Cynthia made the stay here wonderful. She is the most sweetest person I have ran into at a hotel. She is very accommodating and cares about the guests being comfortable. We stayed for a total of 3 days. Cleaning Staff cleaned the rooms daily which was awesome. I do not have anything negative to say about this hotel. Breakfast was provided and free parking. ++++++++
Date of stay: July 2018
Ask stacythomas31 about Quality Inn & Suites Southlake
1 Thank stacythomas31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded May 18, 2019
Dear Valued Guest,
Thanks for staying at the Quality Inn South Lake and the encouraging review.
t is our privilege to have guests like you.
We are glad to know that you liked our hospitality and also thank you for appreciating Mrs.Cynthia.
It is nice to note that you found the place, room features and the price great.
We look forward to seeing you back here soon!!!
Best Regards,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ModFlagboy
Orlando, Florida
200139
Overall, it is a decent stay for a quick overnight on your way down the interstate; however, I would definitely not recommend this property for an extended stay.
The pictures are not reflective of the property, especially the particular room I was in. The room felt outdated and unkempt. I felt like I needed to take an extra long shower after sleeping in the bed overnight.
The staff were very nice and helpful. I had not issues with my interactions with them. Breakfast was OK and fairly standard. The other guests were noisy and loud throughout the night, but I recognize this is out of the hotel's control. I did order food from the company listed on the key card; it did take about one hour to get the food, so plan ahead if you want any food delivered from this service.
Date of stay: April 2019
Ask ModFlagboy about Quality Inn & Suites Southlake
1 Thank ModFlagboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded April 18, 2019
Hello Guest,
Thanks for the stay at the Quality Inn & Suites Southlake and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Please visit us again,
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC