Nice spot ...Friendly staff -- clean room and priced right for our purposes while heading home from Florida. I'd recommend this hotel to anyone and would have no difficulty in staying here again. The hotel was very busy this night.
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Michele J
Saint Louis, MissouriCould not stay in hotel
Review of Quality Inn & Suites Southlake
Reviewed Mar 8, 2020via mobile
Booked the room online and the pictures on the site did not match what the actual hotel looks like. It’s a 3 story, doors on the outside, no elevator style hotel. Once in the “non-smoking” room, it stunk of old cheap marajuana that I couldn’t breathe. Lobby guy stated he had no other open rooms but did refund us our stay.
Date of stay: March 2020Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this review
Responded Mar 11, 2020
Hello Michele,
Thanks for the stay and the feedback.
Regret the bad experience.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
Thanks for the stay and the feedback.
Regret the bad experience.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (113)
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3 - 8 of 113 reviews
David L
Newmarket, Canada
11750
Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded January 8, 2020
Hello David,
Thanks for your stay at the Quality Inn & Suites Southlake.
We are delighted to see your feedback.
Your appreciation is very much encouraging.
Our team will offer yet another awesome hospitality next time.
Looking forward to your next visit.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
unique23
St. Croix
1113
My friend and I stayed and the Quality Inn for one week I reed the reviews but we didn't have much of a complaint with our room house keeping can do a much better job with cleaning of the rooms that was about the only complain that we had the breakfast was enough for you to start your day I will stay here again the location is convenient a few stores I the area the mall is not to far from the hotel Avis car rental is across street if you chose to drive overall It was good stay.
Date of stay: September 2019
Ask unique23 about Quality Inn & Suites Southlake
1 Thank unique23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded November 5, 2019
Hello Guest,
Thanks for the stay at the Quality Inn & Suites Southlake and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KarenF019
Los Angeles, California
1
I have stayed at this hotel on many time. All the staff is genuinely concerned about customer satisfaction. The hotel provides clean and comfortable rooms. I am happy with my stay. recommend to visit this hotel.
Date of stay: September 2019
Ask KarenF019 about Quality Inn & Suites Southlake
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded October 14, 2019
Hello Karen,
Greetings from the Quality Inn & Suites Southlake.
It is really incredible to see your positive feedback.
Our team is very much delighted with your appreciation.
Glad to see that you very much liked the location and the stay.
We eagerly await you to welcoming you again.
Regards,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vipultelang
Daytona Beach, Florida
616
via mobile
I will preface this review by saying this: spend a little more so you can avoid this place.
I stayed here for 4 nights in early September 2019. I booked through Hotwire.com and it gave me this place for a pretty reasonable price. However, there was a miscommunication between Hotwire & Quality Inn so when we checked in, we were given a smoking room. This was no fault of the staff and they were quick to give me another room. Speaking of smoking, the lobby had a very strong odor of cigarette smoke and our “no-smoking” room was the same way.
Our room wasn’t ready by the time we walked in and we had to awkwardly wait in the room while the friendly cleaning staff did a very brief clean. I don’t know how long they normally take to clean the rooms but they didn’t vacuum the carpet while we were there—they only sprayed disinfectant around the main area. The bathroom was alright, but the ventilation fan in our room was broken so the shower area got very steamy very quickly!
We stayed here only for the price, but we would not stay here again. We actually switched to a different hotel for the remainder of our stay. I would seriously consider finding a different accommodation.
Date of stay: September 2019
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2 Thank vipultelang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded September 6, 2019
Dear Vipul Telang,
I am sorry to learn about all the inconvenience you had to endure.
Our staff care about your experience and I realize no words can change your feelings of disappointment, or the inconveniences you experienced.
I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay.
We will look into this further as it shouldn't have happened, and we greatly appreciate you taking the time to bring this matter to our attention.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay.
Request your understanding.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jlhale
2
Our son enlisted in the Navy and we wanted a place close to MEPS so we could watch his swearing in. Check-in was easy, people were very kind and friendly. Rooms were clean with working air. Beds slept very well.
Date of stay: August 2019
Ask jlhale about Quality Inn & Suites Southlake
Thank jlhale
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QualityInnSouthlake, Hotel Manager at Quality Inn & Suites Southlake, responded to this reviewResponded August 29, 2019
Dear Guest,
Thanks for the stay at the Quality Inn & Suites Southlake and the review.
Glad to note that you liked the stay and endorsing your good experience here.
We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one.
Please do visit us again.
Sincerely,
Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC