Right off the interstate. We stayed there after 12 hr drive from Florida. The beds were super comfy. We had the suite and it smelled like urine and weed. I used half my can of Lysol. Also nothing was wiped down....finger marks everywhere. Thank goodness I had my Antibacterial wipes...they were black when I was done wiping EVERYTHING down.
Dear Guest,
Nice to see the comment on the bed.
Our apologies for all the inconveniences you had with your stay.
We are making efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back,
Sincerely,
Hotel Manager.
Booked the room online and the pictures on the site did not match what the actual hotel looks like. It’s a 3 story, doors on the outside, no elevator style hotel. Once in the “non-smoking” room, it stunk of old cheap marajuana that I couldn’t breathe. Lobby guy stated he had no other open rooms but did refund us our stay.
Hello Michele,
Thanks for the stay and the feedback.
Regret the bad experience.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
Nice spot ...Friendly staff -- clean room and priced right for our purposes while heading home from Florida. I'd recommend this hotel to anyone and would have no difficulty in staying here again. The hotel was very busy this night.
Hello David,
Thanks for your stay at the Quality Inn & Suites Southlake.
We are delighted to see your feedback.
Your appreciation is very much encouraging.
Our team will offer yet another awesome hospitality next time.
Looking forward to your next visit.
Sincerely,
Hotel Manager.
My friend and I stayed and the Quality Inn for one week I reed the reviews but we didn't have much of a complaint with our room house keeping can do a much better job with cleaning of the rooms that was about the only complain that we had the breakfast was enough for you to start your day I will stay here again the location is convenient a few stores I the area the mall is not to far from the hotel Avis car rental is across street if you chose to drive overall It was good stay.
Hello Guest,
Thanks for the stay at the Quality Inn & Suites Southlake and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
I have stayed at this hotel on many time. All the staff is genuinely concerned about customer satisfaction. The hotel provides clean and comfortable rooms. I am happy with my stay. recommend to visit this hotel.
Hello Karen,
Greetings from the Quality Inn & Suites Southlake.
It is really incredible to see your positive feedback.
Our team is very much delighted with your appreciation.
Glad to see that you very much liked the location and the stay.
We eagerly await you to welcoming you again.
Regards,
Hotel Manager.
