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Queen F

Great

4.0 of 5 bubblesReviewed Sep 24, 2019
Great Services. I will share and have shared with friends and love one that this is the best hotel to stay and have access to your own kitchen. The staff were superb and courtesy. Looking forward to future stay here.
Date of stay: September 2019
Room Tip: Each room has it over stove, refrigerator and cabinets spaces.
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Atlanta - Morrow, responded to this review
Responded Sep 24, 2019
Thank you for the excellent review of Extended Stay America. We're delighted to know you liked having a kitchenette in your room and that the service provided by our associates met all your expectations. We appreciate you recommending us to future guests and look forward to hosting you again soon.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 5, 2019

When we checked in the desk clerk told us that we would not be officially checked in until the next day. No internet. There were no dishes, pots, pans or even plastic cups for water available. The kitchenett was a waste. When we finally got into the rooms the smell was so bad that we went to the store to buy disinfectant, and de-odorizor for all three rooms our party booked. One of the rooms had a dead Roach next to his bed. The next morning we talked to the day shift desk clerk and got a lot of promises, but on our return at 5 PM, a new clerk and still no changes made.
Stay at this hotel only if your third world immunizations are current and you can't get a room at he local pound.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank James G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Atlanta - Morrow, responded to this reviewResponded September 5, 2019

James,

Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2019

The worst and filthiest hotel ever!
Dirty and smelly room with filthy bathroom, Broken furniture, Night lamp not working, Wifi not working’ NO breakfast Just coffee’ Worn down kitchen appliances and filthy. We were driving to Florida and we were exhausted. We booked our room on Expedia and checked in at 11:00pm. We went up to our room and the entire hallway smelled like marijuana. The room was very filthy, very run down, smelled like an ashtray and needed a lot of maintenance. One of the bed sheets had blood on it- the room smell was unbearable. The bathroom had roaches. My wife got bit by a bug and her foot swelled up , but we could not leave because it was late and kids were real exhausted. The breakfast is coffee with a cereal bar. I will not let my dog sleep there.
Please book somewhere else and save your money!

Date of stay: July 2019
Trip type: Travelled with family
Thank alzeitoun2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Atlanta - Morrow, responded to this reviewResponded July 23, 2019

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Please consider giving us an opportunity to make your next visit a better one.

Sincerely,
Hotel Management

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Reviewed July 10, 2019

I agree with many of the other reviews that praise the friendly staff and point out the run-down condition of the hotel. While our room looked and smelled clean, the furniture and appliances were in poor condition. The refrigerator in particular looked like it had been sitting out by the curb for a few weeks (just on the outside; the inside looked fine). We didn't hear any noise from the hallway or other rooms, but there was a lot of road noise despite the property not being located on the interstate. Pay very close attention to the description of the "grab and go breakfast" in the "About" section of this property's listing because that's all you're going to get.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank LCF22974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Atlanta - Morrow, responded to this reviewResponded July 10, 2019

Thank you for the review of your stay. We are sorry for the noise issues you experienced from the streets and regret the inconvenience it caused. We also apologize for the disappointment you had regarding the update and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are glad you liked our staff and accommodations. We appreciate your feedback and hope to serve you better in the future.

Sincerely,
Hotel Management

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Reviewed May 2, 2019 via mobile

The room was very clean. I like the full kitchen. The Staff was excellent. There was no problems they could not solve. I would recommend that you stay there if you have to for a short time. This one was pet friendly.

Date of stay: April 2019
Trip type: Travelled with family
Thank Reba C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Atlanta - Morrow, responded to this reviewResponded May 3, 2019

Dear Reba,

We appreciate your recommending us. It’s great to know you were impressed with your well-appointed room and fully equipped kitchen along with the service of our team. Thank you again for reviewing Extended Stay America. We look forward to hosting you and your family again soon.

Sincerely,
Hotel Management

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Reviewed May 1, 2019 via mobile

I’m very impressed by the employees here - always professional, friendly, and helpful. It has been nice to be treated well.
My room was very clean and smelled great when I arrived. The bed is comfortable, and the water pressure is good, with abundant hot water. The mini kitchen and full sized fridge helped me store my food. The room was a nice size for my dog and I.
That being said, both nights my room smelled like a club!! An oppressive cloud of cigarettes mike flooded the room both nights. I called the front desk, but evidently nothing has been done. My eyes are watering, and my asthma is flaring.
It’s a no smoking hotel. Not enforcing this has been a big drawback.

Date of stay: May 2019
Trip type: Travelled on business
Thank LaLaRN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Atlanta - Morrow, responded to this reviewResponded May 3, 2019

Thank you for being our guest. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Please know we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. We hope to have another opportunity to welcome you back soon for a much better experience.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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