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jamesandpaulaterry

Smelled gas …. My family did not feel well after spending the night

1.0 of 5 bubblesReviewed Jul 18, 2023
Room smelled like gas when you walked in. Room was not as clean as it should be. Breakfast was horrible, tasted bad. Looks like there is a homeless camp behind hotel. My family did not feel well after staying there. Headaches, diareah, stomach aches.
Date of stay: July 2023
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this review
Responded Jul 19, 2023
Hello James & Paula,

I truly regret for the difficulties you experienced during your most recent stay with us. We want to assure you that we take these issues extremely seriously and that we have talked to our personnel about them. We sincerely request your consideration and hope you will give us another try the next time you are here.

Sincerely,
Hotel Manager.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 7, 2023

It felt like they were working just a little too hard in cutting corners. The hot tub had been filled in. The steam room was broken. There was some mold on the bathroom ceiling. The bed was comfortable and the room was clean.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kdp3463
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded July 7, 2023

Dear Guest,

We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 18, 2023

The women behind the counter at check in was pleasant, and that was the final good thing to say about this place.

Lobby stunk of marijuana. Halls and carpets were dirty. Elevator was disgusting, looked like buttons hadn't been cleaned since it was constructed. Getting off on the second floor the hallways were even filthier, both the carpet and the walls. Everything in the room appeared to have just been put away, but not actually cleaned. We decided to just stick it out as it was just for a few hours before we got back on the road. We travel with our cats and thankful that we did. They managed to kill or alert us to 4 roaches in the room during the night.

In the VERY early morning, after the 4th roach, we decided that it was enough and I went down to complain and get a cart to leave. The desk clerk was asleep, face down. There was another man down there who I assume might have been security? They didn't even acknowledge me. That was it, I was done.

If you like both marijuana roaches and bug roaches, it might be a good stop for you, but I would suggest everyone else just keep on moving. Will not be back.

Date of stay: May 2023
    • Value
    • Location
    • Service
Thank Jay A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded May 19, 2023

Dear Jaya,

I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 17, 2023

The only nice thing that I have to say was that 2 of the ladies in the front was nice. The ice machine was dirty. Roaches was our roommate. The lobby was cold and dark. The room smells. The bathroom had a crack in it and the wall needs to power wash.

Date of stay: May 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sophiad1130
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded May 19, 2023

Dear Sophia,

I have taken note of your remark about roaches during your stay, which is very unusual. We take pest control measures on a regular basis in our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.

Regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 11, 2023

Very nice hotel. Room and hotel very clean and bed was very comfortable. Staff was very friendly. Breakfast had a good selection. Have stayed here before and would return again. Several places to eat nearby. Both carry out and sit down restaurants.

Date of stay: May 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Quest493140
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded May 12, 2023

Dear Guest,

It is extremely gratifying to see that your stay was satisfactory.
Your appreciation of the staff and the breakfast are highly encouraging.This will surely motivate us to raise the service benchmark.Thanks for your generosity and being our preferred guest.
We expect many more opportunities to host you.

Sincerely,
Hotel Manager.

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Reviewed April 21, 2023

Best staff and facility. Helped us with a flat tire. Staff member put the spare on for us and the desk clerk showed us the nearest tire company and extended our check out time. Very kind especially as we are seniors travelling with a dog

Date of stay: April 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank devotedtoglitz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded April 22, 2023

Dear Guest,

Thank you very much for staying with us and appreciating it.
It's really sweet to hear from our guests that they had a good stay.
We are privileged to have hosted you and are sure you will be back.
Your endorsements shall be our greatest reward.
Looking forward to your next trip.

Best Regards,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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