There were roaches in room/bathroom, the room decor was worn, the bed was uncomfortable, there was lots of homeless people in the area. We stayed because it was about 20 minutes from the airport and we had an early flight. Would not recommend
Dear Guest,
Thanks for your comments. I regret that we couldn't completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.
Sincerely,
Hotel Manager.
The inside could use some updating and a deep clean but overall it was a nice stay. We couldn’t use the common areas at all because a family reunion was happening and they staying in the lobby area the whole night. They were also hanging out in the parking lot blasting music and drinking. They were living their best life.
Hello Guest ,
Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. Hope to welcome you again soon.
Sincerely,
Hotel Manager.
Room smelled like gas when you walked in. Room was not as clean as it should be. Breakfast was horrible, tasted bad. Looks like there is a homeless camp behind hotel. My family did not feel well after staying there. Headaches, diareah, stomach aches.
Hello James & Paula,
I truly regret for the difficulties you experienced during your most recent stay with us. We want to assure you that we take these issues extremely seriously and that we have talked to our personnel about them. We sincerely request your consideration and hope you will give us another try the next time you are here.
Sincerely,
Hotel Manager.
It felt like they were working just a little too hard in cutting corners. The hot tub had been filled in. The steam room was broken. There was some mold on the bathroom ceiling. The bed was comfortable and the room was clean.
Dear Guest,
We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.
Sincerely,
Hotel Manager
The women behind the counter at check in was pleasant, and that was the final good thing to say about this place.
Lobby stunk of marijuana. Halls and carpets were dirty. Elevator was disgusting, looked like buttons hadn't been cleaned since it was constructed. Getting off on the second floor the hallways were even filthier, both the carpet and the walls. Everything in the room appeared to have just been put away, but not actually cleaned. We decided to just stick it out as it was just for a few hours before we got back on the road. We travel with our cats and thankful that we did. They managed to kill or alert us to 4 roaches in the room during the night.
In the VERY early morning, after the 4th roach, we decided that it was enough and I went down to complain and get a cart to leave. The desk clerk was asleep, face down. There was another man down there who I assume might have been security? They didn't even acknowledge me. That was it, I was done.
If you like both marijuana roaches and bug roaches, it might be a good stop for you, but I would suggest everyone else just keep on moving. Will not be back.
Dear Jaya,
I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.
Sincerely,
Hotel Manager
