Overall, checking in my experience was good. Once I was in the room I would say I was pleased the room was very spacious and clean. The Knight desk representative is very patient and kind during the late night hours so that made my visit very comfortable. This is my second time staying there and I will be back.
Dear Latasha,
Thank you for your recent stay at our property. We truly value the opinions of our guests. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay.It has been an honor to have you as a valued guest. I look forward to seeing you back again.
Sincerely,
Hotel Manager
There were roaches in room/bathroom, the room decor was worn, the bed was uncomfortable, there was lots of homeless people in the area. We stayed because it was about 20 minutes from the airport and we had an early flight. Would not recommend
Dear Guest,
Thanks for your comments. I regret that we couldn't completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.
Sincerely,
Hotel Manager.
The inside could use some updating and a deep clean but overall it was a nice stay. We couldn’t use the common areas at all because a family reunion was happening and they staying in the lobby area the whole night. They were also hanging out in the parking lot blasting music and drinking. They were living their best life.
Hello Guest ,
Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. Hope to welcome you again soon.
Sincerely,
Hotel Manager.
Room smelled like gas when you walked in. Room was not as clean as it should be. Breakfast was horrible, tasted bad. Looks like there is a homeless camp behind hotel. My family did not feel well after staying there. Headaches, diareah, stomach aches.
Hello James & Paula,
I truly regret for the difficulties you experienced during your most recent stay with us. We want to assure you that we take these issues extremely seriously and that we have talked to our personnel about them. We sincerely request your consideration and hope you will give us another try the next time you are here.
Sincerely,
Hotel Manager.
It felt like they were working just a little too hard in cutting corners. The hot tub had been filled in. The steam room was broken. There was some mold on the bathroom ceiling. The bed was comfortable and the room was clean.
Dear Guest,
We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.
Sincerely,
Hotel Manager
