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MFHoosier
Indiana

This property needs a maintenance overhall...

2.0 of 5 bubblesReviewed Mar 5, 2024
The first bad vibes we got was when we approached the front doors. There were cigarette butts strewn all over the drive. There was trash in the bushes. The elevator floor was dirty, badly chipped as were the walls. Our room, though, was spacious, the beds were fairly comfortable. That was the most positive thing to say. There was soap scum and mildew around the safety bar. There were only two bath towels and this was a 2 queen room. The fixtures in the tub were corroding. I do not think the eletric outlet in the bathroom had ever been wiped down. Most concerning was the seam between the carpet and vinyl flooring. It was frayed, and there was an exposed nail with a sharp point sticking out. Are you serious? That does not happen overnight. And to top it off, the TV did not work!! It was late, we were very tired and just dropped the matter and went to bed.
Date of stay: March 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this review
Responded Mar 7, 2024
Dear Guest,

I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.

Sincerely,
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 26, 2024

We have stayed in many LaQuintas and have usually enjoyed them. The problem here was the breakfast. The weekend breakfast hours began at 7 am - that's what the signs said, and that's what we were told when we checked in. But not so. I came down at 7 am and was told that there was no breakfast until 7:30. And then - there was no coffee. NO COFFEE?!?!? No, the usual coffeemaker was appparently not working. If you cared the slightest bit about your guests, how hard would it have been to go to WalMart and get a percolator?? NO COFFEE for breakfast?!?!? You must be kidding me.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank david_lauth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded February 26, 2024

Dear Guest,

I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 20, 2024

We stayed at this hotel while driving south. The room was fresh and clean with a comfy bed and nice bath with fluffy towels. Much nicer than we expected for the price. Conveniently located near many restaurants and the staff was great.

Date of stay: January 2024
Trip type: Travelled with family
Thank Janie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded January 21, 2024

Dear Guest,

Thank you for taking the time to share your positive experience! We're thrilled to hear that you found the hotel to be a good value with a fresh and clean room, comfy bed, and nice bath. It's great that the accommodations exceeded your expectations, and you appreciated the convenient location near restaurants and the helpful staff. We hope to have the pleasure of welcoming you back on your future travels.

Sincerely,
Hotel Manager

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Reviewed November 14, 2023

This is a very lovely hotel. Rooms are spacious. It was very clean and the staff was very friendly. There was a nice breakfast. It was a little difficult to find on the side streets so perhaps an additional sign would help. We would stay here again.

Date of stay: November 2023
Trip type: Travelled with family
Thank Teresa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded November 14, 2023

Hello Teresa,

It is really nice to note that you liked the stay and services at our hotel during your recent visit. I am delighted that you liked the hospitality and appreciated our staff. Glad to see your positive overall observations, which will definitely motivate us to serve our guests even better. We look forward to welcoming you again soon.

Best Regards,
Hotel Manager.

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Reviewed October 22, 2023

Ms Janet were do i start she was amazing!!! I had a problem with the reservations that my company booked she got it all figured out and quick!!! The rooms were clean, the staff was friendly and they served a hot breakfast. I would deffinently recomend this hotel if your on the road on business.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Roving24777218530
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded October 23, 2023

Dear Guest,

Thank you for your review of your recent stay with us. We're thrilled to hear about your positive experience. It's wonderful to know that Ms. Janet provided you with exceptional assistance and resolved your reservation issues efficiently. We're glad to hear that you found our rooms clean, the staff friendly, and enjoyed our hot breakfast. Your recommendation means a lot, and we hope to welcome you back on your next business trip.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2023

Overall, checking in my experience was good. Once I was in the room I would say I was pleased the room was very spacious and clean. The Knight desk representative is very patient and kind during the late night hours so that made my visit very comfortable. This is my second time staying there and I will be back.

Date of stay: October 2023
Trip type: Travelled with family
Thank latasha t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at La Quinta Inn & Suites by Wyndham Atlanta Stockbridge, responded to this reviewResponded October 16, 2023

Dear Latasha,

Thank you for your recent stay at our property. We truly value the opinions of our guests. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay.It has been an honor to have you as a valued guest. I look forward to seeing you back again.

Sincerely,
Hotel Manager

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