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“Poor Management & Poor Service”

Riverbend Restaurant
Ranked #6 of 55 Restaurants in Thomaston
Cuisines: American
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed May 18, 2017

I represented a church group of 17, having made reservations in advance with full intent to enjoy great food per recommendations. That, in addition to the serving being hot, was all that was positive about the dining experience. Our reservation was for 5p.m. We were not served our entrees at 6:30. The window setting is furthest from the entrance resulting in the last table being served with a packed house...All tables were waited on AND SERVED before we received our meals. Glenn (owner/manager?) approached me upon exiting, apologized, claiming it was Mother's Day w/e and used that excuse for the extremely poor service. I retorted that the w/e event was irrelevant to the obvious pattern of how tables were waited on. (Group members informed me that this restaurant is consistently busy with somewhat of a wait). I was not satisfied with his lack of interest in apologetically approaching the group during the very lengthy wait, nor his willingness to offer any compensatory on the meal or on future visits. With certainty,I will not return. I am declining rating the food on the scale, as not to influence readers who choose not to read reviews that this restaurant deserves your business

    • Value
    • Service
1  Thank Marilynn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 62 reviews

Reviewed February 20, 2017

They serve you Family Style. Be sure to order fillet fish or it will come as Whole Fish. Great service. Hot & Fresh food

    • Service
    • Food
Thank Kimberly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 4, 2017 via mobile

We went tonight for the very first time excited to try the all talked about Riverbend restaurant . We came with a party of 13 and waited for it to open in a long line of people before 5 o'clock p.m. We were seated by the manager / owner as he told us that he had to find us a table because we did not have a reservation. We were not aware that we needed one but thanked him. Once seated at the table we waited patiently but still did not have anything to drink an hour after being seated. A family member went to ask the manager if he could get help for us in which he rolled his eyes as he walked away and got the waitress to come help us. We were brought one small plate of pickles one small bowl of cole slaw and one pitcher of tea. I even took the tea pitcher and had it refilled myself so that I could fill my family member cups for them. When the food did arrive most of it was cold and three of the plates were overcooked. At this point we had to notify the manager again for help as we could not find our waitress. At this point the waitress rushed back out and hastily grabs the plates from in front of the family members. We honestly didn't know how to react . When we checked out and the owner / manager was asked about some extra charges on one of the tickets he waved at them saying I'm doing you a favor now get outta here and even jerked the toothpicks away from a family member as he reached for them during this altercation. All of this commotion made a couple of our girls cry. We will never go back there again please consider anywhere else to eat besides here! This was absolutely horrible! !!

1  Thank Sherrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 23, 2016

Riverbend is a great restaurant overlooking the Flint River. The fried catfish is superb as are the hushpuppies. Be aware this is probably not the place to go if you are counting calories or watching what you eat. Most of the dishes are fried, and they sometimes can be a bit greasy, but overall great flavors, food, and service.

    • Value
    • Service
    • Food
Thank Baser_Creatures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2016 via mobile

It was delicious and we had fast friendly service. Catfish,cole slaw,hush puppies and french fries were all good as usual.

Thank Patti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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