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Traveller rating
185
118
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11
5
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Reviewed August 11, 2018

This property has been recently updated so it was very clean, modern, and welcoming. The beds were comfortable and we thought we would have a great night's sleep. This was not to be however, because of the old, rattly and noisy air conditioning unit that started and stopped ALL. NIGHT. LONG, waking us up repeatedly with its creaking and rattling. We would probably stay again, but only if they update the air units to match the rest of the hotel. There was also hammering above us that disturbed the quiet of our room in the early evening. The breakfast was OK - the standard hotel breakfast. Nothing special, but certainly adequate.

Room tip: Make sure your air conditioning unit is running quietly.
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank olddancer55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2018 via mobile

This was the first time we stayed at a SpringHill Suites. You can tell they care about providing good service. Staff were friendly. However, the room seemed “well used”. It just didn’t feel clean. The breakfast hours aren’t great (end at 9:00). especially if you are coming from the Pacific time zone. The location is great either. For the price the value just isn’t there for us. Expect more under the Marriott brand so probably won’t stay there again.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank MtnFlier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMSHSB, General Manager at SpringHill Suites Boise, responded to this reviewResponded August 7, 2018

Dear MtnFlier,

Thank you for your feedback regarding your recent stay with us. My sincere apologies we did not exceed your expectations as we had hoped for. I appreciate your honest feedback so we can continue to improve our service and amenities for our guests as this is important to us.

Thank you for choosing to stay with us during your trip to Boise and I hope to serve you in the future.

TJ Gibson



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2018

Nice comfortable stopover on our road trip across country. Reasonable rates, comfy beds, oversized suites with sofa in separate area, as well as mini fridge and microwave. Convenient location off the highway. Also numerous restaurants nearby. No problems here at all.

Date of stay: June 2018
1  Thank Kaki T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 11, 2018 via mobile

Clean rooms. Comfortable beds. Very quiet and wonderful staff. The complimentary breakfast included hot items and was presented well. We didn't use the exercise room but we did use the pool anf it was great fun for my daughter.

Date of stay: June 2018
Trip type: Travelled with family
Thank KHGriffith
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 10, 2018 via mobile

The beds were comfortable. That was the best part. The shower was pointed toward the wall and sprayed all over the place and could not be adjusted. The bathtub had a dip where the water collected and was stained. They supplied a bathmat to cover it up. There was no hot tub and I could take a bath or a relaxing shower so my back that was in spasm from driving for 2 days was hurt the whole time. Won't stay here again.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Sarah C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMSHSB, General Manager at SpringHill Suites Boise, responded to this reviewResponded June 12, 2018

Dear Sarah C,

Thank you for choosing to stay at the SpringHill Suites Boise and providing your honest feedback.

My apologies for the issues you experienced with the shower and bath tub. It is important to my staff and I that our guests have a comfortable and relaxing stay with us and my sincere apologies we fell short on your and our expectations.

If you wouldn't mind, could you e-mail me directly at terry.gibson@marriott.com to let me know what room you stayed in so I can address the maintenance issues you experience?

Once again, thank you for your valued feedback and I hope to serve you again whenever your travels bring you back to Boise.


Sincerely,
TJ Gibson
General Manager
terry.gibson@marriott.com

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