The hotel is very nice and has been redone even though it is an older property.
The hotel staff was extremely helpful and it was clear they wanted to make my staff very good. Someone had smoked in my room (non-smoking rm) and I told the front desk because I didn't want to get charged for smoking in the room. They were immediately responsive. However, a maid had left a dirty rag on the counter and when they asked I told them. They said it wasn't what you would expect from a Four Seasons and upgraded me to an Executive Suite, including a note, wine and candy. I wasn't even complaining. I just didn't want to pay a smoking fee but they way they handled the problem will make me a Four Seasons Customer again. In fact we have reserved the Four Seasons for my step son's upcoming wedding. Management was extremely good!
- Official Description (provided by the hotel):
- Four Seasons Hotel Chicago, always a landmark of refined comfort, with unrivaled Lake Michigan and city views, steps from chic North Michigan Avenue shops and minutes from Chicago's business and financial centres. The Hotel offers a fresh, contemporary ambience that remains as inviting as ever. ... more less
- Reservation Options:
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- Also Known As:
- Four Seasons Chicago
- 4 Seasons Hotel Chicago
- Chicago Four Seasons