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“Small rooms, friendly service, good value” 4 of 5 bubbles
Review of Holiday Inn Express Hotel Cass

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Holiday Inn Express Hotel Cass
Ranked #108 of 187 Hotels in Chicago
Irvine, California
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Small rooms, friendly service, good value”
4 of 5 bubbles Reviewed 20 March 2012

We arrived to Union Station via BNSF rail and took bus 151 to Michigan and Ontario. We made the short walk to the hotel. It was early, 10am, so we dropped our bag with the friendly bell staff (they also man the front door, greeting you) and headed out for the day. We got back at 130pm, well before the 3pm check-in, and the room still wasn't ready. Jackie at the front desk asked if she could call us when it was ready, so we went around the corner for a quick lunch. Twenty minutes later she called and we went back and checked in. We had a corner room on the top floor. We heard the elevator mechanics now and again, but had a great view of the Hancock, just outside our window. Speaking of the Hancock, the hotel can be seen from the Hancock observation deck out of the south side windows, if you stand in the southwest part of the floor. Look down and to the right.

The rooms are small, but, by the standards of most European hotels, and hotels in other parts of the world, this was fine. It was clean and the beds were comfortable and the desk was big enough to be used for business. Wifi was free but not super quick. Good enough for email and basic web browsing.
There is no hotel restaurant or bar, but plenty are nearby. Breakfast buffet is the typical H.I. Express, so we hit the Starbucks across the street for coffee, and the E Leaven around the corner for a light breakfast. The elevators can get busy at peak times, but this is a vintage property so it's expected. We've stayed at a lot of downtown hotels in Chicago, and now have an idea of which one we'd pick for which occasion. A big thumbs-up to the desk staff and bell-staff. They were tops as far as we've seen in the city.

Room Tip: Upper floor, facing east if possible to see the Hancock, but you will be near the elevator. Pick a n...
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steve_N_018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 27 March 2012
Thank you for your review following your stay with us. We're pleased to hear you enjoyed our wonderful location, comfortable bedding, free wifi and superb guest services. Thank you again and we hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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991 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
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English first
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 March 2012

We found this hotel for US$60 on Hotwire.com and were more than happy with what we got for the price. The room was clean and modern, the location was perfect and the breakfast - although simple - was a pleasant addition considering the price. The front desk staff were friendly and helpful, even offering us umbrellas to cope with the heavy rain outside. For this price I would definitely return - just wish we had booked for more than just one night.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank The1stFlyingKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 27 March 2012
Thank you for your review following your November visit with us. We're pleased to hear you enjoyed your room, our fantastic location and excellent customer service. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler
Level Contributor
156 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

On the north end of downtown, this hotel offers the perfect location for dining and entertainment with out the hassle of transportation-everything is in walking distance! A variety of restaurants and clubs are all within several blocks.
The museums, parks and river are all a short bus ride away-take the 151 to get downtown.
Staff is knowledgeable about the CTA (mass transit), directions and able to explain so that it's understandable to someone from out of town. I got a business card with the desk number in case I got lost or had questions-they told me to call if I needed help!
They also let me know NOT to take one of the trips I'd planned as there was no stop in the immediate location I planned to visit.
Full breakfast is available to get a good start on the day.
Beds and linens are clean and comfy.
Prices are reasonable.
I loved my first visit to Chicago-I will return and I will stay here!

Room Tip: Corner room has extra space
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  • Stayed March 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mercynurse62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 12 March 2012
Thank you for choosing to stay with us and for your review. We're thrilled you enjoyed our convenient location, knowledgeable staff, full breakfast and comfy beds and linens. We're so glad we were able to help you plan your activities in Chicago and you enjoyed your time here. Thank you and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, Nebraska
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 6 March 2012

Average little hotel with lots of potential. Great location friendly desk clerks. There has been extensive remodeling. However there is no attention to detail. The management is really lacking here. Breakfast was not up to normal Hoilday Inn Epxress standards. Although there has been updating damaged furniture carpet etc needs to be replaced. Door men sat in a room off the lobby and never made it out in time to help with luggage or open the doors, what good is that? Maid service let us know they were out of clean towels whens he cleaned our room but never brought any back.

  • Stayed March 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 12 March 2012
Thank you for staying with us and composing your review following your stay. We pride ourselves on exceptional customer service and are pleased you enjoyed our front desk service. Regarding your additional comments on our staff, we're looking into the issue and will conduct remedial training as necessary. Thank you again and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

Stayed at the Holiday Inn Express for 2 nights. The room was beautiful furnished, but a little smallish. We loved the bathroom, it was quite spacious. The first night we had bad luck: There was a problem with the heating and in the morning we were down to 58 degrees F.... It was a general problem and it got solved the next day though.
Breakfast was a bit a hassle. There's no proper breakfast room with tables and chairs but a lounge-like area with sofas and coffee tables. The buffet is a little small for so many people. Loved the pancakes-machine!
Staff was friendly. Elevators were slow, had to wait quite a lot.

Room Tip: Elevators are slow and overcrowded. Therefor would opt for a room on a lower level.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank uskern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 12 March 2012
Thank you for your review and for staying with us in Chicago. We're happy toh ear you loved the room furnishings ad spacious bathroom. Regarding the issue with the heating in your room, we're glad we were able to fix it for you in a timely manner and are looking into the source of the problem. Thank you again for your review and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow
Level Contributor
313 reviews
216 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

Usual Holiday inn Express: small rooms, breakfast, wifi. Pros: central location, bonus for platinum members of Priorityclub in a form of 2500 points per stay, good prices. No obious cons. The room is not large, no upgrade is available, etc. I would definetely come there back again.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank comnen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 29 February 2012
Thank you for taking the time to write a response, we appreciate your feedback. We are glad to hear you enjoyed our great location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
249 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

Location: very good location, only two quarters to Magnificent Mile, 15 min walt to Loop and Millenium park.
Room: small, but ok and clean. We had everything what we needed. Toiletries: shampoo, shower gel, hair conditioner. Free coffe, tee in the room. TV and hairdryer. Free Wi-Fi as Platinum member.
Service: Important component of each hotel is its staff. Cass hotel has great staff. They are really friendly and helpful.
Breakfast: tasty and enough choices.

Very good! Come back there with pleasure.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Goscha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 29 February 2012
Thank you for taking the time to write a review, it is much appreciated. We will pass your kind words of our staff on. We are glad to hear enjoyed your trip and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel Cass

Property: Holiday Inn Express Hotel Cass
Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #108 of 187 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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