I briefly stayed in this hotel while on travel to Chicago.
Pros: The room design and lobby were very beautiful and the bed more than comfortable. The location is also good in River North. The original check-in staff member was very helpful.
Cons: The staff after original check-in were subpar. Cleaning staff were knocking on my door frequently starting at 8:30am, waking me up... even though I told one of them that I wouldn't be checking out until around 11am. It made me feel pressured to get out of there, even though I had a late flight.
There were no water glasses in the room. When we called down to ask for glasses, we got a grumpy person who said they wouldn't bring glasses unless we ordered something like wine.
Upon check-out, I was sitting in the lobby minding my own business when one of the valets takes my luggage and tells me he has a cab ready for me. I told him I was arranging my own transportation, but he continued to take my bag and put it in the back of a Tesla. I've lived in the Bay Area for more than a decade, but I still have that small town personality where I tend to let these things happen. The ride to the airport was $75.00, double what it should have cost. ^^It felt like this was a scam the valets were running.^^More
- Free Wifi