This is a superb hotel just west of the Magnificent Mile . We took advantage of a suite upgrade for $75.00 at check in and were rewarded with what was essentially a one bedroom apartment with 1 1/2 baths. The best feature was the bathroom, which included a large tub , a beautiful stall shower, a separate toilet compartment, and a great vanity/sink area with a tv hidden behind the mirror glass. There was also a powder room. The living room featured a full wet bar with the mini bar in drawers, a comfortable sofa bed, a working fireplace and full balcony. There was ample closet space. Maid and turn down service were very efficient with free Evian water instead of the usual chocolates. We were well stocked with the hotel's lovely Ferragamo amenities.
There were a few blips. We were unable to utilize Hilton Honors points for the upgrade. which was not available online or by phone. The hotel does not offer free breakfast to Hilton Gold members, so we limited our breakfast to coffee and the hotel's excellent pains au chocolat. We received contradictory information concerning the courtesy cars -- on one occasion we were told they were first come first serve, on another we were told they had been reserved. We were able to use the cars twice and they were a great convenience. The drivers are great. We were graciously granted a late checkout on our last day but were disturbed at least four times by house keeping staff and supervisors. None of these nits would keep me from staying here again and I am dreaming up reasons to visit Chicago just so I can do exactly that.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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