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“Great Stay!”

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Kimpton Hotel Palomar Chicago
Ranked #12 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 February 2012

Room was perfect, rate was very reasonable, great location, staff was so friendly. Fridge was not chilling so maintenance not only replaced it w/in 5 minutes, they gave us free drinks w/o requests. This hotel is about friendly customer service!!

  • Stayed: February 2012
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Thank rarhode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPalChi, General Manager at Kimpton Hotel Palomar Chicago, responded to this reviewResponded 27 February 2012

Dear rarhode:

Thank you so much for the wonderful review you wrote. I am glad we were able to fix the fridge so quickly for you.

We look forward to your return to the Palomar Chicago.

All the best,

Nabil Moubayed
GM - Palomar Chicago

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2,023 - 2,029 of 2,767 reviews

Reviewed 22 February 2012

My fiance and I are getting married in Chicago in September, and stayed at the Palomar over President's Day weekend while we took care of wedding business. I can not say enough great things about this property (but I'll try to limit my review to the highlights):

1. The staff - I emailed the management a few weeks before our stay to request a room on a high floor. Not only did they accomodate us, but they also upgraded our room to a FANTASTIC suite and had the room ready for my 10am arrival. They also sent my fiance and I a bottle of sparkling wine on the evening of our anniversary.

2. The room - Out of control awesome...floor to ceiling windows, seperate sitting area with a couch and comfy chair, great bed, huge closets, and the best tub I've ever seen (seriously...it fit two comfortably and could probably have fit five somewhat awkwardly). I would also recommend becoming a Kimpton In-Touch member - the service is free and it provides you with ammenities like a newspaper in the morning, pillow menu, free Wi-Fi, and a $10 raid the mini bar credit.

3. The restaurant - Excellent food and a drink menu that could astound even the most seasoned drinker (which I am certainly not). I loved the half portion option. My fiance and I wanted to try a few things, so ordered five small plates which will all great. I highly recommend the Short Rib Sliders!

4. Location - 15 minute walk to Hancock Tower, 15 minute walk to Millenium Park, and an inexpensive cab ride to pretty much anywhere. Perfect.

...so in case you're still unsure about staying here...BOOK IT NOW, thank me later. We'll be reserving a block of rooms for our wedding weekend, and know that our guests will be very well taken care of!

Room Tip: Email the managment before your stay!
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  • Stayed: February 2012, travelled as a couple
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1  Thank Rory0110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

My husband and I chose The Palomar for a long weekend (February 17-20). I made reservations online and made a note that we would be celebrating our Anniversary and coming from out of town (We live in Denver). Upon arrival the staff member who checked us in wished us "Happy Anniversary" and was very polite and helpful. When we arrived at our room there was a nice note from the manager of the hotel along with a bottle of champagne to celebrate our special occasion. What a wonderful touch!!

I can't think of one negative thing about this hotel or the hotel staff. Staff members went out of their way to help us and were always smiling!! The room was great - ask for a high floor - the city view is wonderful!! The location is great - perfect walking distance to shopping, restaurants, and more! We didn't eat at Sable, but we did stop in for a cocktail - AMAZING!

Thank you Hotel Palomar for a wonderful trip, we'll be back soon!!

Room Tip: High floors have a great view!
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  • Stayed: February 2012, travelled as a couple
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Thank Annalisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

I was perfectly pleased with my stay at the Palomar Chicago. The hotel is stylish without being too modern. The rooms were nicely appointed, although the beds were just a bit soft (but I like a firm mattress so this would not be a big issue for most people).

The bar in the hotel is very hip and crowded on the weekends, and the gym is actually reasonably well-equipped, but there are only 6-8 cardio machines, so they get filled quickly. The pool is rather small, and more of a dipping pool than a swimming pool. The concierge was pretty good, but they were not super helpful

A few quibbles....it took a while for the water in the shower to get hot in the mornings, and the bathrooms are a bit smallish. Also, there are only 2 elevators for the hotel floors, which can make for a slow wait at peak times.

Overall...this was a very solid choice, and I would not mind going back again, however I think that the 5-star ratings that many people have been giving the property may be somewhat inflated.

  • Stayed: February 2012, travelled on business
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Thank Evanston_Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

We chose the Palomar based on the Trip Advisor review and the location in downtown Chicago. We are totally sold on the Palomar and Kimpton Hotels! The front desk personnel were professional, friendly and helpful. The interior of the hotel has an art deco feel and the room was very nicely appointed. Our room was a nice size and very comfortable. We upgraded to a city view and were lucky to have been given a corner room. We had breakfast at Sable, which was very good, but a bit pricey. We'll definitely be back!

Room Tip: Upgrade for minimal extra charge
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  • Stayed: February 2012, travelled as a couple
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Thank Southernredhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

We wanted to like this place because we visit Chicago from the suburbs as a family frequently. Unfortunately, we cannot recommend the Palomar Chicago.

We wanted a one-bedroom suite with another room with two beds. Before reserving, I called and was told they don't have these room types that connect, but that the rooms would be within a few doors of each other. We also wanted to make sure the rooms were quiet, away from the elevators, service doors, etc., especially since the kids like to sleep in.

We arrived a little early and were given the suite. When we came back later to check into the other room, the room number was quite a bit different from the suite. I asked to see the diagram for the floor, and after several minutes of fumbling around, they produced one that showed that not only was the other room not close to the suite, it was around the corner from the elevators, near the closet with the ice machine, and right next to the housekeeping service room. When I recounted what I was told by reservations, they indicated that was not the case and said they have heard of others being misled the same way we were. The only other choices were a room across the hall from this one or one in a quieter location but literally as far as you could get from the suite. They offered to give us rooms which were closer, but someone would end up on a rollaway or sofabed, do we took the quietest room a long walk from the other. Very disappointing.

We also brought our dog. We completed all the paperwork, and it still took three calls and a visit to the front desk just to get a (temporary) bowl so he could have water. Finally, they delivered the bed and bowls while we were out. The bed was laughably small, not even close to being adequate even though we had told them his size (and they could see him) when we checked in. We didn't bother trying to get another.

We brought swimming suits with the intention of using the pool. We ended up not doing so because the water was very cloudy and not warm. The pool is also quite small and very shallow (less than four feet).

The price for rooms at the Palomar is good, but we just can't get past being misled combined with the poor service we received. The decor of the rooms is pretty garish, but we knew that before we reserved from pictures on this site.

Room Tip: Don't believe anything reservations tells you about where rooms are located if this is important...
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  • Stayed: February 2012, travelled with family
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4  Thank Travels_Mucho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPalChi, General Manager at Kimpton Hotel Palomar Chicago, responded to this reviewResponded 23 February 2012

Dear Travels_Mucho:

We appreciate your recent review on our hotel and we are truly sorry that you did not get the rooms you reserved close together. I am however grateful that we were able to check you in to your suite early. We are going to take this opportunity to further review the lay out of our hotel and room types with our Kimpton reservations team, which is not physically located on property as is common practice in this industry. Every now and then we need to refresh their team on what the physical lay out of the hotel is like so we do not disappoint our guests.

Clearly we did not live up to our end of the deal and you did not get what you expected. Since you also filled out a Kimpton survey and we are familiar with your particulars we will be sure to reach out to you to properly compensate you for this disappointing experience.

We hope you will give us another chance to make it right and to truly see what so many of our TA reviewers do.

Thank you.

Nabil Moubayed
GM - Palomar Chicago

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Reviewed 20 February 2012

We spent a Friday night at the Palomar and had a wonderful time. The rooms are spacious, trendy, and designed to provide every comfort. The work-out room has a variety of equipment, all of which operate properly, and an indoor pool with a nifty rooftop terrace outside it which is definitely more welcoming in the summer. The Sable Restaurant is headed by the creative chef, Heather Terhune, whose work will make you happy you decided to try the hotel's restaurant, and the attached bar wins awards. Did I mention there is a wine reception from 5 to 6? Give it a try if you need a weekend getaway, even in your own backyard.

Room Tip: Ask for a higher floor to minimize the possibility of hearing firetrucks from the nearby station.
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  • Stayed: February 2012, travelled as a couple
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Thank irishiiis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimpton Hotel Palomar Chicago

Address: 505 North State Street, Chicago, IL 60654-4803 (Formerly Palomar Chicago, a Kimpton Hotel)
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 192 Hotels in Chicago
Price Range: $192 - $741 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kimpton Hotel Palomar Chicago 4.5*
Number of rooms: 261
Official Description (provided by the hotel):
The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more   less 
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