Love the location and romantic feeling of the IVY. We've stayed there a few times since they opened. Its starting to show some wear an tear though and the service has come down a notch or I would give it a 4.More
- Room Service
Love the location and romantic feeling of the IVY. We've stayed there a few times since they opened. Its starting to show some wear an tear though and the service has come down a notch or I would give it a 4.MoreShow less
Dear Mr. Vamootsman,
Thank you for sharing your insights and feedback. We highly appreciate you as our returning guest and all suggestions for improvement are taken into consideration to provide the best stay for our valued guests.
We do hope to welcome you back soon again and experience the positive improvements here at the Ivy Hotel!
I have stayed at this hotel several times and I have never been disappointed. As in all well run hotels, the staff make the most important contribution to the outcome of the stay. The Ivy certainly has a welcoming and well trained staff. The location is perfect, an easy walk to most of the attractions in the city. The building is very quiet, clean, well maintained and appointed.
Dear Mr. China,
Thank you for your most kind review! We highly appreciate your compliments which will be passed on to our entire staff. Please share your thoughts and experiences with your friends so we can provide an unforgettable experience for them as well. We look forward welcoming you back soon again!
Just returned from a 3 night stay at Ivy for a girls' weekend in Chicago. I booked here based on location, reviews, and I like boutique hotels. I was not disappointed!
Pros: Check in was quick and easy, room available early. Added security of needing a room key to operate the elevators. Rooms are very spacious, tastefully decorated, and well organized for multiple occupancy. Separate sitting area, 3 TVs (including one behind the mirror in the bathroom), two sinks, separate shower & tub, lots of outlets. Toiletries were of wonderful quality (no need to bring your own), 2 robes & 1 umbrella provided, towels were plentiful and of good quality. Keurig coffee available in the room with real cream (not sure if this was complimentary or not).
All the staff we encountered were friendly and helpful. We especially enjoyed Jonathon in the bar. He made dinner recommendations for us in Old Town, then went above and beyond to call the restaurant and inquire about the wait and made reservations for us (he was a bartender, not a concierge). The door man always offered to grab us a cab or offer directions.
The location was great - right off Michigan avenue and walking distance to many attractions. At check in they sent a welcome text - you could then use this contact for further requests rather than calling down. At turn down service they left a little sweet treat and a note with the weather forecast. Everything kept very clean.
Cons: No complementary bottled water provided, although I will mentioned the mini bar offered better prices than what seems typical. The CTA was much further away than I imagined (taxis and uber were plentiful).
Overall, we really enjoyed our stay and I would definitely return. Although I wouldn't say the Ivy is inexpensive, I felt the luxury provided was quite good for the price point. Absolutely recommend!
We highly appreciate your kind review. It is a compliment to us to read that you enjoyed all our services and amenities. Don't forget to share your experience with your friends and family and we look forward welcoming you back soon again in the future!
This was the second time we stayed at the Ivy. We stayed there 3 years ago and to us it has changed a bit. The first time we found everyone to be friendly and helpful, this time not so much. It seems like this time around instead of being treated as them wanting us as customers, it was almost as we should be happy that we are staying there and taking up their precious time. The only people that were happy and friendly were the valet guys. The front desk lady gave the impression that we were taking up her valuable time. We didnt feel welcome there. With that being said, the room was clean and spacious as the last time. We like the hotel a lot but not the treatment we got this time around. We may look into other places the next time we happen to be in Chicago....what a shame.
Thank you for taking the time to write your review. We are sorry to hear that your last stay did not live up to the wonderful compliments from your stay prior to that. We highly appreciate your suggestions and insight to improve the experience of our guests. We do hope to welcome you back next time!
Nice room with a great location. Room was clean with an extremely relaxing shower--hot with plenty of water. Great after a run. Most impressive was the level the staff went to making me feel at home. They went out of their way to accomodate. Strongly recommended.
Dear Mr. Paul,
Thank you so much for your lovely review. This is highly appreciated. We will pass on your kind words to our entire staff. We hope to welcome you back soon again here in Chicago!
We nearly decided to stay elsewhere in Chicago but are very pleased we decided to give The Ivy a go.... For the same money as some of the other well rated hotels in the city you can upgrade to a suite - and this is well worth doing!
The suite was beautiful.... The bed was comfortable, the bathroom lovely and overall the room was very clean. We also found all the staff to be warm and welcoming... A special mention for Pauline on Reception - just excellent and a great asset to the hotel...
Amenities wise, the hotel has a roof top bar on the 16th floor which was very nice!
Were there any negatives? Perhaps better tea making facilities in the room would have been nice (for the British visitors!) and I still can't believe in 2016 hotels want to charge for Wi-Fi access in your room....
That was the reason we nearly didn't stay at The Ivy. But we are very pleased we did and would 100% recommend the hotel.
Thank you very much for your kind review, we will pass on your compliments to our entire staff which will be highly appreciated. We are glad you choose our hotel and that we know hopefully may welcome you back as one of our regular guests.
Next time we will make sure we will serve you tea the English way! We hope to see you back soon again!