The term "Good Airport Food" is often an oxymoron; especially when you want good and fast food for a tight flight boarding.
Therefore, when I give a numerical Trip Advisor rating to an airport take-out stand I give the restaurant the benefit of an upward rating if they're reasonably good. An average restaurant in town becomes a very good one at an airport if there is anything they do to set them apart. The Berghoff Cafe was one of those establishments that tried just a little harder...and it showed. Hence, my Very Good rating.
My business colleague and I had just 10 minutes before boarding our United flight to Florida. I had no expectation of finding anything substantial on the plane. So, I suggested that we use the restroom and then join the take-out line we saw at the front of the Berghoff Cafe...about 200 feet from our gate.
I was pretty impressed by the Berghoff's business set-up. There were prepared samples of a whole assortment of sandwiches on the top of an eye-level counter. Some were Chicago-style favorites like Bratworst. They also offered pizza to go and some bar-food specialties like wraps and quesadillas. The sandwiches were custom made. You gave your order to a heads-up guy behind the counter. If it was a sandwich he made it to order, asking you the toppings you wanted.
On other items like salads and pizzas the order taker/sandwich chef called the customer order into the back. It looked like most food was ready when we moved about 10 feet away to the cash register.
My associate, Tiffany, ordered a Chicken Quesadilla. She ate it on the plane. Tiffany felt her quesadilla was OK but not great.
I had an excellent Chicken Caesar Salad. The lettuce was crispy and both the croutons and salad dressing were in separate plastic containers, so the salad toppings were not soggy. Large strips of excellently prepared chicken were on top of the salad, as was an aesthetic sprinkling of mixed, grated cheeses. I'd rate my salad very good by conventional standards and excellent coming from an airport take-out location.
The staff was friendly and competent. On my swiping a credit card they visually asked on the small screen if I wanted to place a tip...which I did.
My compliments go to the management and staff at the Berghoff. I'm only sorry we didn't have the time to sit down and have a more regular meal.
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