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“Out of date facilities and amenities”

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Comfort Suites Michigan Avenue / Loop
Ranked #52 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 3 July 2015

Besides the location, this hotel was poor. As we have a small child of one year old, we specifically booked this hotel for its kitchenette and laundry facilities but the facilities were a total letdown. The first room we checked into did not have a proper working stove burners, the kitchen sink did not have working hot water and the shower tap was broken when we tried to take a shower that night, the baby chair was extremely dusty and had unidentifiable gum stuck to it...the second room was much better in that most of the facilities were at least working but unfortunately the washing machine/ dryer did not work properly...

Also despite a full complement of kitchen cutting knives, there was no cutting board which sums up this place, inconsistent and pretty much disinterested service (except for one night service attendant Raul who was great and helped us change and upgrade rooms and gave us a discount after we told him about the above on the first night).

So if you're a couple with no need to use any of the facilities then this could be an acceptable hotel because the location is really good but otherwise very disappointing.

Room Tip: High floors are better and there is currently a building under construction on the north side so rec...
  • Stayed: June 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lun Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 5 July 2015

Dear Lun Y,

Thank you for sharing your concerns following recent stay with us and I apologize that we fell short of your expectations. We work very hard to constantly improve our products and services and if you would kindly call me direct at the hotel, I would appreciate an opportunity to discuss your concerns so we might learn and correct them in the future.

Kindest regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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652 - 658 of 1,862 reviews

Reviewed 2 July 2015

Perfect location for siteseeing! So convenient to everything we visited. Desperately need updates on mattresses and sofabeds. Bathroom door was somewhat broken. Having a kitchen was nice, but toaster did not work. Staff was wonderful, and breakfast each morning was delicious!!

  • Stayed: June 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rickalburgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 3 July 2015

Dear rickalburgin,

Thank you so much for your recent 4 review. We are in the process of refreshing our product so the sofa and other items you will see changed out coming soon this year! I am happy to hear that you enjoyed the breakfast. We are continually adding new items to the buffet to enhance the guest experience.

We look forward to having you stay with us again!

Kindest regards,

Robert Humphrey
General Manager

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Reviewed 1 July 2015

Nestled on Chicago's "Magnificent Mile", in a magnificent location, this hotel may not be magnificent but you won't find a better bargain and comfortable accommodations, within such close proximity to all of this great city's exciting offerings.

With only 5 units on each floor of this hi-rise property, there is an atmosphere of intimacy, enhanced by the amazing soundproof construction masking any possible disturbing noises.

The complimentary breakfast is typical and more than adequate to prepare you for a full day of Chicago experiences. Housekeeping is attentive and thorough, supported by a staff focused on guest satisfaction.

If you are accommodated on a lower floor, try to secure an east-facing unit - the view is worth just staying in the suite!

Room Tip: East facing units provide the better view.
  • Stayed: June 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank EmmettK318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 2 July 2015

Dear Emmett K,

Thank you so much for your recent 5 star review. We are so happy that you enjoyed the hotel and our amenities. We loved your review it pointed out some many great things. Thank you for sharing.

We look forward to seeing you again soon!

Kindest regards,

Robert Humphrey
General Manager

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Reviewed 30 June 2015 via mobile

My husband and I spent 2 nights here. The staff is awesome! They went out of their way to store our luggage, get coffee, wash up, and once we checked in the kindness continued. Two special employees were Diana and Tian. They spent more time visiting with us and giving advice/directions around the city. A continental Breakfast was included which helps with the cost. The hotel also validates your parking at 111 Wacker which was the best deal. Thanks for a memorable stay!

Stayed: June 2015, travelled as a couple
Thank Mid W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 1 July 2015

Dear Mid W,

Thank you so much for your recent 5 star review. We are so happy to hear that you "Felt at Home with Friendly Staff". Diana and Tian are both great team members, we are so happy that they were able to assist you.

We hope to see you again soon!

Kindest regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2015

Truly a little Gem on Michigan Ave. A perfect location to visit sites throughout the city.
Couldn't believe the amazing view of the city from our 17th floor suite. Enjoyed the variety of breakfast choices. Totally surprised by the room size and many amenities.
In addition to microwave & refrigerator, a stove, pots, pans, dishes, silverware was available. No problem with Wi-Fi connection. I could go on and on. But perhaps what stands out the most was the warm and friendly, helpful and knowledgeable staff.
Special kudos to Alex, Crystal, Brandon, Tiant. Thanks to everyone for making this a special visit for a grandma, sister and granddaughter.

Room Tip: Can only say our 17th floor corner was great.
  • Stayed: June 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 1 July 2015

Dear Don S,

Thank you so much for the 5 star review. We are so glad that you enjoyed your stay and loved our amenities. We recently upgraded our wireless internet at the hotel so we are glad that you didn't have any problems. Thank you for mentioning so many great team members! They will appreciate it.

Kindest regards,

Robert Humphrey
General Manager

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Reviewed 30 June 2015

Enjoyed the view from our hotel window. Nice, helpful staff. Good location! A friend recommended this hotel and we were very pleased! Hotel was close to everything we wanted to see and do. Great food close by!

  • Stayed: May 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bren131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 1 July 2015

Dear bren131,

Thank you so much for the recent 4 star review! We are so glad that you enjoyed your stay and were happy with our team and guest rooms.

Friends are our best friends for referrals. Please tell your friend thank you for us!

We hope to see you again soon!

Kindest regards,

Robert Humphrey
General Manager

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Reviewed 29 June 2015

My son, sister, and I were in town for a family reunion. Stellar customer service from Diana and Tian as well as the rest of the staff; everyone was so nice! The rooms are huge! Free Wi-Fi, validated parking at $42 a night across the street on Wacker with in and out privileges. We had a great view of the city from our room. You are close to the very best of Chicago. Ate at a wonderful restaurant on Mich Av called Remington's with great customer service from Vladimir as our waiter. We will definitely stay here again! I cannot think of any negatives with this hotel. We were all very, very happy with this hotel. All during our stay we kept saying this is the best value for the money by far. Excellent, excellent. Oh and did I mention free Wi-Fi?!

  • Stayed: June 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank louise f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 30 June 2015

Dear louise f,

Thank you so much for your recent 5 star review. We are so glad that Diana was able to assist you. Our free WiFi, complimentary breakfast and huge rooms are great for your stay.

We hope to see you again soon!

Kindest regards,

Robert Humphrey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Michigan Avenue / Loop

Address: 320 North Michigan Avenue, Chicago, IL 60601-3705
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#28 Romantic Hotel in Chicago
#42 Family Hotel in Chicago
#45 Business Hotel in Chicago
Price Range: $151 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Michigan Avenue / Loop 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award-winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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