We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,501)
Filter reviews
1,501 results
Traveller rating
947
417
72
41
24
Traveller type
Time of year
LanguageAll languages
More languages
947
417
72
41
24
Show reviews that mention
All reviewsbreakfast hostessfull kitchenthe breakfast areariver northevery morningstudio suitefree breakfastpool and hot tubwithin walking distancehot breakfastthe sofa bedmarriott propertiestop floorparking garagehouse of bluesstreet levelyogurt
Filter
Updating list...
156 - 161 of 1,501 reviews
Reviewed January 11, 2018 via mobile

What an excellent stay I must say! Upon arriving to the hotel, we were warmly greeted by Katie. She was extremely nice and easy to make conversation (my husband loves to chat). She noticed we were from NWI and to our surprise, she is from our home town! After talking for a little bit, she gave us a free upgrade to a suite for the night. We were staying on one of the coldest nights of the year and with 2 small kids. We were out for as long as we could before returning back to the hotel. Katie went out of her way and made hot chocolate for the kids. She also printed up some coloring pages to keep them busy and got us some free drinks to keep US busy! We could not have been more impressed or grateful for her warm hospitality! Thank you Katie!

Stayed: January 2018, travelled with family
Thank petersonk253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison J, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded January 13, 2018

Thank you for your review! I am thrilled to hear that you and your family enjoyed your stay with us. Thank you for your feedback regarding our associates, especially, Katie! It sounds like she made your stay memorable for you and your family. We hope you choose to stay with us the next time you visit the Windy City!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2018

The Residence Inn is an excellent choice if you are looking for a clean and well maintained hotel in the heart of Chicago. I was very impressed with their welcoming and professional staff. It is convenient to several attractions as well as the business district. There are a number of fine restaurants in walking distance and readily available access to taxis, limos, bus lines, and train stations. The river is just two blocks away and a must see if you are in Chicago. It is a main stay when I am in Chicago. Suggest you eat at Harry Carry's which is across the street.

Room Tip: Corner suites are highly recommended especially if you enjoy a view of the streets.
  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 425geoffreyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison J, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded January 15, 2018

Thank you for your review! We appreciate your wonderful compliments regarding our location, maintenance of the hotel and customer service. We hope you choose to stay with us again the next time you visit Chicago!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 10, 2018 via mobile

The Residence Inn is in a good location and is a clean and comfortable hotel. We had a 2 bedroom suite on the 21st floor and it was spacious and had everything we needed. The staff were very friendly and helpful at all times.

My only issue was the noise from street level that could be heard on the 21st floor even with double glazed windows. The main culprit of the noise is the fire station just down the road one block. The engines come out regularly with sirens on and then sit on the horn due to traffic not giving way. My advice would be to book elsewhere if you are a light to medium sleeper.

Stayed: January 2018, travelled with family
Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison J, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded January 15, 2018

Thank you for your review, Jim! I appreciate your compliments regarding our location, room layout, and customer service. However, I do apologize that you did not have a restful night sleeping due to the noise from the fire trucks. We hope this does not affect a future visit with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2018 via mobile

A Residence Inn with all of it's well known attributes conveniently located in the center of Chicago with well kept modern rooms and amenities. When in Chicago every few months this has become my go-to for the reasons mentioned, but more importantly the staff which is fabulous. A special shout-out to two in particular for above & beyond - Ismeda (breakfast) and Julie (front desk). Bonus if you have a chance to become acquainted with either.

Stayed: December 2017, travelled on business
1  Thank GrizJim33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison J, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded January 9, 2018

Thank you for your review! We appreciate your wonderful compliments about our property, especially regarding the customer service you received from Ismeta and Julie! We hope you come back to see us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2018

Clean, Comfortable, Cozy, Convenient. This was an ideal choice. With several bus lines either at the front door or one block away, and the "L" about four blocks away, the whole city is here for you to reach and enjoy.

Room Tip: The bed was very comfortable. Lots of towels in the bath. Excellent shower! But you may have to re-arrange the furniture a bit if two people want light to read and not be on the bed. The room needs another floor lamp, and some higher towel bars.
  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison J, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded January 8, 2018

Thank you for your review, Ron! We appreciate your comments regarding our location, and atmosphere of our property! We hope you choose to stay with us the next time you travel to Chicago!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews