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“Not too shabby!”

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Embassy Suites by Hilton Chicago Downtown
Ranked #84 of 189 Hotels in Chicago
Certificate of Excellence
Westfield, Indiana
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not too shabby!”
Reviewed 27 March 2012

Overall, it's not a bad hotel, at all. I probably wouldn't stay here again because the usual price is way out of my price range (I got what I thought was an excellent deal, only to find out it was wrong - it's being rectified and isn't really the hotel's fault), especially compared to other hotels in the area that are in the same price range. Here's the low-down on my stay:

Check In:
Loud, crazy, chaotic, take your pick. I could barely hear the person across the counter from me, now whether that was because he was soft spoken or because of the poor acoustics in the lobby allowing chatter and the sound of the fountain drown him out, I'm not sure, but if nothing else, it was poor planning. Speaking of the guy (Jose) at check in, he was unable to help with my questions and kept talking in circles. I eventually gave up because I was exhausted and had a headache and was annoyed, so I can't speak to the competence of the other staff.

My Suite:
I was on the 8th floor with an adjoining room to another family. At first when I got to the room, there was some rustling of the adjoining doors, but I didn't think much of it since I heard young children on the other side of the door. In the living room there's not much in the way of sound proofing, but the bedroom it is fine. I think the adjoining doors have a lot to do with that.

I'll cover the cons/downsides of the hotel/suite first. The a/c controls were weird - as far as I could tell, there is no a/c in room, only a fan. I had it all turned on and set low enough that it should have kicked on, but nothing happened. Luckily it was cool enough outside, I just left the window open the whole time and I was fine. Speaking of the window, it did open, only a few inches, but there was no screen whatsoever! I realize no human could fit through that opening, but still, it was unsettling, even on the 8th floor. The TV remotes in both the living room and the bed room were very worn out and were very slow to respond to button pushing. The cable was ok, but the PPV movies were priced ridiculously high (granted, this was the first time I've ever even looked at the prices at a hotel, so for all I know, $13.99-17.99 is normal in a hotel). The last major con about this hotel is the price for internet access: $9.99/device/24 hours. Luckily, there is also a Starbucks in the building that has free Wi-Fi; I just relied on my Android phone while I was there, because I didn't want to lug my laptop down to Starbucks just to check my email.

The pros/upsides: the bed was super comfortable! I had a king suite and there were easily 6 or 7 super soft pillows, plenty for lonely old me. The location is excellent, as well. Across the street is a grocery store (Jewel-Osco), the Red Line is in the next block south, and there are so many restaurants within walking distance, I don't think I could count. There are also several major chain stores (and independent stores) in the area, as well. The hotel offers free, made-to-order breakfasts from 6:30-9:30am during the week (til 10:30am on the weekends and holidays) and a Manager's Reception (free appetizers and drinks, both alcoholic and non-alcoholic) nightly from 5:30-7:30pm, but I didn't end up going to either (the breakfast was much too early, and I was out during the reception in the evenings).

Overall, this hotel served its purpose for me: to relax. Like I said before, I would likely not stay here again, as there are other hotels in the area that are a smidge nicer and cost about the same.

  • Stayed March 2012, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank angerandhope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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dunfermline
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 March 2012

Arrived after a long flight from Scotland,checked in effortless and given suite 716,and to my amazement how big it was,the kingsize bed was huge,the suite had two 40inch lcd televisions one in the bedroom which was great, bathroom was also a good size.Breakfast was superb buffet style or made to order omelettes, the free bar at night was a great bonus 5.30 to 7.30 we had some great cocktails it was very busy tho as we were there for St Patricks and the hotel was very busy.the hotel is in a great location just cant be beaten for value cant wait to go back next year well done embassy 5 stars.

Room Tip: 716 had no noise
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  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
Thank aliballyDunfermline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 23 March 2012

We had two rooms for six nights over spring break. It was great to have the extra space of the suites. The location of the hotel is wonderful - we walked almost everywhere: The museums, Magnificent Mile, dozens and dozens of restaurants, Rush Street, the Hanckock Center, etc. All the staff at the hotel are great and very friendly. It was great to have a door man to catch cabs for us when needed - sometimes it was not an easy task. Also, they kindly let us have a 1pm checkout for both our rooms - a big help since our train didn't leave until 2 p.m.

The breakfast was good - they happily made egg white omelets for us, which was nice. The first day, St. Patricks Day, was impossibly crowded, but after that we never really had to wait. The only complaint about breakfast is the limited hours. My teenaged kids were sad to see breakfast had already closed when they went down at 9:40 one morning.

The manager's reception is typical - a few munchies and free drinks. The lines weren't too bad for that either. The atrium was really beautiful and was a great place to sit and people watch any time of day.

We were on the 7th floor and could still hear honking and sirens at night. My daughter slept in the living room and could hear noise from the atrium most of the night. Maybe a higher floor would have been a little better. But the beds were comfortable and the room was clean. The cleaning people constantly came around 4:00 p.m. which was annoying. We'd be out walking around all day, and come back exhausted wanting a shower, and that's when they would arrive.

The pool was quite small as other reviewers have said. With so many families at the hotel, it seems the pool should be bigger, and maybe have a deep end. The fitness room, too, was very small. At 7:30 am on weekdays, we would have to wait for a machine. But the machines were nice, and all in working order, which was great.

Overall, the hotel shined in all the most important ways - it was clean, very friendly, spacious, and extremely well located. In six nights, we all fell in love with the City! I would recommend it without hesitation to anyone traveling in Chicago.

Room Tip: I would say as high a floor as you can get, to avoid noise.
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  • Stayed March 2012, travelled with family
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Helpful?
2 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 March 2012

always good here. only complaint is the start time of breakfast on weekends. not customer friendly.

Room Tip: high floor for quiet.
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  • Stayed March 2012, travelled solo
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nowine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
159 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 20 March 2012

We enjoyed our stay., The suite was very comfortable for two adults. This is a great hotel for families with its very large breakfast and its reception/happy hour in the evening with snacks and drinks.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank M33star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 March 2012

We stayed 4 nights at this hotel and we will definitely return. Great location in the middle of downtown and walking distance from all the attractions. Rooms are very clean and very spacious. The service is excellent, free breakfast and evening cocktails give a plus to this hotel. Very nice staff and concierge. The WiFi is not free but there is free access in the business center.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarjiTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, MI
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 March 2012

This hotel was excellent! The service from the very beginning was great! The woman who checked us in was awesome. She was so nice and warm. Room was great! View was not (parking garage) but I guess I really wasn't concerned. The rest of the suite made up. The breakfast was really good; anything you want on an omelet, scrambled eggs, french toast, waffles, oatmeal, fruits. Excellent selection. Popular spot, but never had any line or table issues. Hotel is located right by red line, across the street from a Jewel-Osco, on top of a Subway/Starbucks. Mag Mile within a few blocks, Gino's East was excellent, 1 block north then a couple west on Ontario and Wells (bring a marker and write on wall, table, chairs)!! Get a CTA pass at a CVS (1-day $7 - 3-day $14). Chicago's public transit is so easy to catch on to and very reliable. The city is Huge and this was a great way for us to get to Lakeview, Science Museum, Bulls game, Lincoln Park/DePaul, back to Lakeview to see a show at ComedySportz Chicago (awesome!!), Shedds Aquarium (we were there for 4 days). I will be back. This hotel was not only in a great location, but had an excellent FREE breakfast and the entire staff was very pleasant!!

Room Tip: If you don't want a room with a view of a parking ramp, possibly mention you'd prefer a diff...
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  • Stayed March 2012, travelled as a couple
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    • Service
Helpful?
2 Thank spartantraveler4112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Chicago Downtown

Property: Embassy Suites by Hilton Chicago Downtown
Address: 600 North State Street, Chicago, IL 60654-3853
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#50 Business Hotel in Chicago
#57 Family Hotel in Chicago
#66 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown 3.5*
Number of rooms: 358
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Also Known As:
Downtown Chicago Hotel
Embassy Suites Chicago
Chicago Embassy Suites

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