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“Great choice for downtown Chicago”

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Holiday Inn Chicago Mart Plaza River North
Ranked #84 of 187 Hotels in Chicago
Certificate of Excellence
Madison, Wisconsin
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great choice for downtown Chicago”
4 of 5 bubbles Reviewed 2 April 2012

We selected this property for the positive reviews found here and the excellent base rate for our Saturday night stay (March 31) of $154 (AAA rate).

The hotel sits atop the Chicago Sun Times building where the Chicago River branches to the north. It is very easy to get to for an urban hotel. Guests ascend a bank of elevators to the 15th floor hotel lobby.

We had a 10-minute wait to check in behind a queue of people ahead of us. (slightly frustrating) The hotel then occupies floors 16-23. The lobby is exapansive and nice. A bar looks out south and east to the cityscape on the 15th floor. A nice pool is on the 16th with a glass ceiling. It's large and goes to a depth of 7 feet.

Pros: The room we had was nice and clean with an excellent view straight north. Cab fares to restaurants in the North State to Ohio Av area was less than $10 for our family of four. Significantly better than reparking.

The value of the hotel was also a huge pro. Considering the location and the date, I felt you could not beat the quality in downtown Chicago.

Cons: Slight inconvenience of descending to street level through two different banks of elevators.

The room was nice, although the heating unit kicked on suddenly with fairly significant noise at night. You would think that this could be upgraded (unit appeared to be more than 20 years old). The shower drain was pulled out onto the surface of the tub...not sure why. This didn't impact us.

Finally, the tiny coffee maker only had decaf. Not a problem, really. I'm sure I could have gotten regular if I had taken the time to hunt some down.

Altogether, this is a place we would return to in the future. The staff was pleasant and helpful but not overbearing like at some places where it seems they are fishing for tips constantly (a reason we typically avoid urban properties)

Room Tip: Ask for a view. It seems to be the same price anyways, but a view is truly a nice feature at night.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yellowdog14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 3 April 2012
Dear Recent Guest,
Thank you so much for your recent visit with us and for the comments on Trip Advisor. We value all of our guests and the comments. We look forward to your next visit to Chicago. We also would like to get more details on your accommodations so that we can double check some procedures, if you have time you can email us with your guest room number and date of visit at info@martplaza.com. Again, thank you.
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2,063 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (526)
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English first
Kalamazoo, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 April 2012

The lobby was impressive but thats about it. It is hard to believe this hotel was recently renovated. I stayed in a double queen room. The carpet looked filthy and the furniture was trashed. The bed was so uncomfortable. The staff at the front desk and in the City Bar were extremely rude and snarky. The location is inconvenient and out of the way, I was nervous walking back after a night out. The only perk is the cost of parking at 39.00/night with in and out privileges. It's hard to believe this is a 3 star hotel, I have stayed in much nicer 2 1/2 star hotels in downtown Chicago. I would not recommend this hotel to anyone!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 2 April 2012
Dear Recent Guest,

Thank you for your recent comments. We have spent over $30 Million dollars on the Holiday Inn Chicago Mart Plaza in the last two years and have more coming in the next two. We apologize that you felt that way, but do hope that you give us another opportunity. We pride ourselves on our customer service and would like to hear more about your experience in the Cityscape Bar, our Food and Beverage Director can be reached at jdexter@martplaza.com or (312) 529-1133.
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Saint Louis, Missouri
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 30 March 2012

I would give this a 4>5 if I could. Clean, modern and close to the action

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oasistrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 2 April 2012
Dear Guests,

Thank you so much for the wonderful review. We appreciate you and hope you visit us again soon! Please go to our Facebook page for updates and specials.
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Wooster, Ohio
Level Contributor
7 reviews
4 of 5 bubbles Reviewed 27 March 2012

If you can get a view on the river, that alone is worth it, and the price was reasonable ($100 w/AAA discount during the week.) The location is also very practical. The negative sides were: no breakfasts included and you get pushed out too early from the downstairs bar; even it closes, let's say at midnight, they start blowing the candles half hour earlier.

Room Tip: Get a room with a view on the river!
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeSedentaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 29 March 2012
Dear Recent Guest,

Thank you for your patronage and your review. We look forward to your next visit. Your comments are dually noted.
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Collinsville, IL
Level Contributor
90 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 23 March 2012

We chose this hotel because we got a good rate. It was like staying in a huge empty factory. No restaurant for breakfast room service is your only option. Food was good and hot but not worth the cost. The only bar closes at 11:30 and the employees try to get you out quickly. Good for location good if you drive get the room and parking rate. Be prepared to walk it is further from the front door to your room than it is from your room to Michigan ave.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rayroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 26 March 2012
Dear recent Guest,

We appreciate your comments, but we are slightly confused. We do have a beautiful new restaurant that serves all meals, including a wonderful breakfast buffet. The Cityscape Bar may close on Sunday – Thursday at Midnight, but weekends it is open until 2am. Please email us directly at sales@martplaza.com so that we may discuss your visit further. We appreciate your business and look forward to your next visit.
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Birmingham, Alabama
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 19 March 2012

Stayed for a week this winter and very much enjoyed the hotel, staff and amenities. I had a south facing view of the Chicago River and Willis Tower, which was incredible. The room was nice and very comfortable, especially the bed and linens.

The hotel staff, including front desk, bell staff, concierge, housekeeping and room service, were all very professional, friendly and efficient.

The only drawbacks were the television reception, which was very slow and lots of static. This did not really bother me as i only turned on the tv one of the 7 days; however, others did complain about this. The restaurant/room service is pricey, but to be expected for downtown location.

This hotel is conveniently located to great restaurants, shopping and sites. You can easily walk or take a quick cab ride to any place you want to go.

All in all a great visit and i'll be back on the next trip!

Room Tip: Ask for a south facing room for a great view.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingSoutherner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 20 March 2012
Dear Guest,
We are so pleased to hear your comments and your very nice review of your long visit with us. Our staff realizes you are the reason we are here and appreciate your business. We would like to hear more about your TV reception. You can email us, time permitted at sales@martplaza.com., so that we may address this issue. We look forward to your next visit!
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Bloomington, Illinois
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 19 March 2012

This hotel is somewhat hard to locate. Hotel offers self-park (Bad first impression). Check-in was fast and easy. Nice staff. Hallways have nothing special to them. Dislike the carpet. we had a room with two double beds. ROOM IS VERY SMALL AND SO IS THE BATHROOM!!!!! Nothing special about the room. We did find some dust on the A/C unit. Being next to the riverfront I was hoping to see the river. Went to open my curtains and to my surprise I see nothing but the other side of the building and other guest rooms. No VIEW of the city or river. Called the front desk and asked to be moved. They informed me that they were sold out for the night and we unable to move me. I went online to verify so and found this to be not true. I put in that I was looking for 5 rooms and this hotel came up and give me the option to book another two double bed. Hotel was not able to please me as a guest. Other then that hotel was ok. Like I said nothing special. I do not plan on staying here again. I must say that the beds were great. I did sleep like a baby.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cristo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, ihgcare at Holiday Inn Chicago Mart Plaza River North, responded to this review, 15 April 2012
Dear ThaliaBoy86,

Thank you for your detailed review of our hotel. I certainly apologize for the inconveniences you experienced trying to find the hotel and your room conditions.

I was pleased to read that you did find our staff and beds to your liking. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments.

We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Sincerely,
Brenda J.
IHGCare
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Property: Holiday Inn Chicago Mart Plaza River North
Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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