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“Didn't say here by choice, wouldn't stay again”

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Holiday Inn Chicago Mart Plaza River North
Ranked #83 of 190 Hotels in Chicago
Certificate of Excellence
Asheville, North Carolina
Level 6 Contributor
240 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Didn't say here by choice, wouldn't stay again”
Reviewed 19 April 2012

Stayed here for 5 nights recently for a conference; don't usually stay at Holiday Inns, though I'm not opposed to budget chains by any means, usually prefer Hampton Inns, but I digress.

I had spent a lot of time on the website trying to determine what the hotel itself looked like, having spent a lot of time in Chicago. When I realized the website didn't really show an actual exterior photo of the hotel, I knew something was amiss. The hotel is UGLY--in fact, some friends took a guided Chicago river tour and the guide said that the building was voted the "most depressing" in the city. We pulled up to the front door, and they didn't have a valet; we were directed to the parking lot below and had to park in an open air lot. After hauling our suitcases up a flight of stairs, we entered the "hotel" only to realize the hotel is actually the top few stories of a larger building that contained businesses, a commuter college, etc. This was a painfully annoying part of the hotel--taking multiple elevators every day just to get out of the hotel.

Check in was painless, the staff was actually very good. They were able to switch my room to a king size and had a river view, which was nice. Every day, the staff members were very friendly when you walked by.

Rooms: I had a single occupancy with a king sized bed. There was a couch, desk, small LCD tv, and decent sized restroom. The ac/heater was a window unit, and was very loud. I didn't even turn it on at night because it kept me up. Speaking with other people in the hotel, I know this was a common issue. One thing that should definitely be brought up--the towels in the bathroom were AWFUL. Pretty much hand towels 2mm thick and starched to the max.

Also, we didn't eat any meals in the actual restaurant in the hotel, but we were there for a conference where they served breakfast and lunch daily. The breakfast was decent, and the lunches were pretty gross--good thing there is a Chipotle, mall food court, Steve's Deli, etc nearby.

Location: There are places closer to Michigan Ave that would be better. This hotel is kind of a hike from the "Mile," though it is walkable. I would only consider this hotel again if I was really looking to save some money.

Room Tip: Try to get a view of the river.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank DoctorsK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 24 April 2012
Dear Recent Guest,

We appreciate your review. While we agree, there are better looking buildings in Chicago, most of our guests can see the extensive renovations that we have completed in the last couple of years and are pleased. Once you are inside our hotel lobby and our guest rooms, we agree again. Our views of the Chicago Skyline are unmatched. We will share your positive comments regarding our staff and service and do hope that you will visit us again soon.
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Milwaukee, Wisconsin
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 April 2012

Well we went to Chicago by train from Milwaukee just to see how easy it was. It was incredibly easy and fun. We stayed at this holiday inn because it was in walking distance from the station. You must ask for a corner room, The view was great! Tons of windows. We ate a couple blocks away at Lou Malnati's deep dish, it was awesome! At 805 S. State, Okay it was a bit of a walk but after that pizza you need it. The corner stores are fine for getting togo wine and what not and the concierge of course was very helpful. Taxi is best mode of transport but, plenty of buses flying around everything is close if your into lots of walking and you can rent bikes, no snow, but too cold. All in all a great place to stay, comfortable, quiet and great view! Lots, of course to do all over!

Room Tip: Must ask for corner suite well worth it!
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Rustedmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 April 2012
Dear Friends from Milwaukee,

Thank you so much for your kind review. We are so pleased that you had a great time and look forward to welcoming you on your next visit.
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Chicago, Illinois
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2012

As a platinum priority club member (which offers some advantages because we use holiday inn so much) I am used to some upgrades and a few special services, which this hotel staff did not seem to honor. Our room with a view was nice, but nothing like the ones in the pictures. We requested a fridge in. Our room, which we were told would be there upon check in...it was not. My husband and I each called the front desk and were told it was.on its way. I finally went to the desk stating my sons milk had been out for over two hours. The woman there seemed surprised we had been promised this service and said she would do it "this time" only. The concierge was very friendly and helpful, as were the cleaning crew. I don't have a lot to say about the rest of the staff. Not too helpful or knowledgable. Good location. The constant sound of the L running every 10 minutes all night long was a bit to get used too. I would stay here again, just be very diligent about making sure my needs are met.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelly h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 April 2012
Dear Platinum Member,

Thank you for your recent review and for your valuable patronage of IHG hotels. We will use your comments to review our services with our staff and insure that everyone follows through on promises.
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Wisconsin
Level 6 Contributor
443 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 13 April 2012

i thought I'd stayed in just about every hotel in downtown Chicago, until I found this little gem. I searched solely on location to meetings I was attending over 2 days on North Wacker Drive, and wanted to be able to walk if possible. I found the Holiday Inn - Mart Plaza and was very impressed. It seems like a newer hotel, and I didn't even know it was there until now. It is very clean, Bath and Body Works amenities, awesome Asian/Italian restaurant on-site, which was very convenient and both the restaurant and hotel staff were super friendly. Wi-fi was free, parking with in-out priveleges was $39/day, typical for downtown hotels. The location is a bit off the beaten path, so to speak, but I felt comfortable walking around. It is right on the river across the street from the Loop. I would definitely stay here again.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wisgirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 April 2012
Dear Recent Guest,

We are also so pleased that you found us and that you will be returning on your next trip to Chicago. We appreciate your comments very much and are so glad you noticed our extensive renovations over the last couple of years, that continue to make our Holiday Inn Chicago Mart Plaza the premiere choice for value and service in Chicago.
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Level 4 Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 April 2012

Holiday Inn Mart plaza was a true bargain in a good location in chicago. I drove there with my 3 young nephews to show them the city. We walked everywhere with ease and had in/out parking priviledges ($38) per day parking (high, but actually a better deal than other hotels). The room was clean, comfortable and big enough to fit a couple twin air mattresses on the floor so that we were all able to camp in the same room in comfort. It was close to public transportation tho we only used the L for the sheer excitement of riding public transportation. The pool looked nice too but we didn't have enough spare time to enjoy it. Hotel clerks were pleasant and we had a quick response to a problem with our shower the first night (at 10pm no less....a plumber was there in 15 minutes!) concierge was great too.

Room Tip: Higher rooms are more interesting and better chance of a nice view. The elevators are plentiful and...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 13 April 2012
Dear Recent Guest,

We appreciate your comments so very much and are so happy that you enjoyed your stay, your visit and our location. We look forward to serving you on your next visit.
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Farmington Hills, Michigan
1 review
Reviewed 8 April 2012

The concierge Robert was really good with helping us get around the city. We had no clue where anything was but his directions and tips helped us a lot. We were able to make the most of our trip with his help. He was able to answer every question we had and gave us a pass that got us to the front of the line at a pizza place that had an extremely long line which was very nice.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paige C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 10 April 2012
Dear Recent Family,

Thank you so very much for the kind words about Robert our Concierge, we will share your remarks with him and we look forward to your next visit to Chicago.
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MidWest
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 April 2012

Having to park a car, we found this to be a good option for us. We paid $10 more for a "room with a view" -- and that is totally worth it! The view is beautiful -- we even slept with the curtains open. Since we were on the 22nd floor, the street noise was hardly noticeable.

You could tell the hotel spent money renovating the bathrooms -- it was clean and chic. The room looked quite ordinary though. We were disappointed that there wasn't a mini-fridge, which is very helpful when traveling with small children.

Walking to Michigan Ave takes about 30 minutes, so the cab ride is worth it and not expensive -- about $8 or less.

It was interesting that the service elevator from the below-ground parking is not easily seen from the lot. I'm not even sure I know it's there, but there's quite a number of stairs to climb with suitcases -- we saw other families in the same situation as we were packing up our car.

Another odd thing about this hotel is that there are always dirty glasses/plates in the hallway. When we entered our room, it almost looked like the guests before us were still in the room; to the immediate left of our door was a pizza box and trash, along with dirty glasses/ plates. There were also other dirty glasses/plates by other doors. After settling in our room, we headed out -- while the glasses and plates were picked up, the trash was still there --- very odd. When we returned to our room and even when we checked out, there were ALWAYS dirty glasses and plates in the hallway, some of them were the exact ones we saw previously too.

Overall, you're not sleeping in the hallway, and the room should suit just fine!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasmine_MidWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 10 April 2012
Dear Recent Guest,

Thank you so much for the review. We appreciate your business and look forward to your next visit to Chicago. We will use your constructive comments to re-focus our staff in the areas mentioned. And again, look forward to your next visit to Chicago.
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Property: Holiday Inn Chicago Mart Plaza River North
Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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