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“Nice room, expensive restaurant, mediocre location, intrusive staff”

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Holiday Inn Chicago Mart Plaza River North
Ranked #82 of 189 Hotels in Chicago
Certificate of Excellence
Philadelphia, PA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice room, expensive restaurant, mediocre location, intrusive staff”
Reviewed 23 April 2012

We stayed at the Holiday Inn Chicago Mart from 3/31 to 4/4/12.

Good stuff - We were flying in early Saturday morning and needed to get into our room early so we could get ready to go to a wedding at 4 pm. Thankfully, they had a room ready at 11 am when we arrived - much better than we expected! The room itself was very nice, with a spectacular view. The concierge was very helpful as well.

Not so good stuff - the big thing was what happened the first few hours after we checked in. First there was a knock on the door. I answered and someone from housekeeping asked if everything was okay, or did we need anything? I thought it was peculiar but assured them everything was okay. Thirty minutes later there was another knock and within a few seconds, before anyone could react, they actually OPENED OUR DOOR and started to enter! I rushed to the door and asked them what they were doing ... they said they had a policy of checking in to be sure everything was good. I told them no one had asked for anything and I did not appreciate people unlocking our door and entering for no reason. What if we weren't there? I certainly did not feel secure! And then there was ANOTHER knock on the door ... but no one was there when I got there. I called the front desk and they didn't seem surprised about the policy, but did say they would make sure Housekeeping wouldn't unlock a door without permission. That was very weird, indeed.

Otherwise, the only bad things I can think of is the very expensive hotel restaurant and no reasonably priced restaurants nearby.

Overall, not a bad place and we had a great time in Chicago. But if we went again, I'd pick a place closer to the heart of downtown, with breakfast included if possible.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Detroit
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2012

This is definitely a no frills hotel. My stay was fine, and the hotel staff was very pleasant. We stayed at this hotel because of the price. It was one of the cheaper hotels available. It's not a luxurious hotel, but it was clean and fine for the time we spent there. We had our room changed to a river view, and that was nice.

Room Tip: Ask for a river view.
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  • Stayed April 2012, travelled with family
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Helpful?
Thank GSW496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 25 April 2012
Dear Recent Guest,

thank you for your kind review. We appreciate your comments about our staff, who take pride in the level of service they deliver. We hope you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bettendorf, Iowa
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 April 2012

The view from my upgraded corner king was fantastic. The staff were very helpful and the hotel has been updated and very clean and across the street from the Merchandise Mart.

Room Tip: Try the grilled meat loaf at the Kinze Chop House outstanding value at only $12.95.
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  • Stayed April 2012, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john37682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 24 April 2012
Dear Recent Guest,

Thank you so very much for the kind review. We appreciate your patronage and will share your comments with our staff. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
2 reviews
Reviewed 23 April 2012

Courteous helpful staff. Robert Brooks, the concierge, was invaluable in answering all kinds of questions. He is a rock star!

Room Tip: Ask for river view on a high floor- the El is quite loud.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelSoonAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 24 April 2012
Dear Recent Guest,

Thank you for your great review. We think he is a “rock star” as well and will share this with him. We appreciate your patronage and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
233 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 19 April 2012

Stayed here for 5 nights recently for a conference; don't usually stay at Holiday Inns, though I'm not opposed to budget chains by any means, usually prefer Hampton Inns, but I digress.

I had spent a lot of time on the website trying to determine what the hotel itself looked like, having spent a lot of time in Chicago. When I realized the website didn't really show an actual exterior photo of the hotel, I knew something was amiss. The hotel is UGLY--in fact, some friends took a guided Chicago river tour and the guide said that the building was voted the "most depressing" in the city. We pulled up to the front door, and they didn't have a valet; we were directed to the parking lot below and had to park in an open air lot. After hauling our suitcases up a flight of stairs, we entered the "hotel" only to realize the hotel is actually the top few stories of a larger building that contained businesses, a commuter college, etc. This was a painfully annoying part of the hotel--taking multiple elevators every day just to get out of the hotel.

Check in was painless, the staff was actually very good. They were able to switch my room to a king size and had a river view, which was nice. Every day, the staff members were very friendly when you walked by.

Rooms: I had a single occupancy with a king sized bed. There was a couch, desk, small LCD tv, and decent sized restroom. The ac/heater was a window unit, and was very loud. I didn't even turn it on at night because it kept me up. Speaking with other people in the hotel, I know this was a common issue. One thing that should definitely be brought up--the towels in the bathroom were AWFUL. Pretty much hand towels 2mm thick and starched to the max.

Also, we didn't eat any meals in the actual restaurant in the hotel, but we were there for a conference where they served breakfast and lunch daily. The breakfast was decent, and the lunches were pretty gross--good thing there is a Chipotle, mall food court, Steve's Deli, etc nearby.

Location: There are places closer to Michigan Ave that would be better. This hotel is kind of a hike from the "Mile," though it is walkable. I would only consider this hotel again if I was really looking to save some money.

Room Tip: Try to get a view of the river.
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  • Stayed April 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoctorsK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 24 April 2012
Dear Recent Guest,

We appreciate your review. While we agree, there are better looking buildings in Chicago, most of our guests can see the extensive renovations that we have completed in the last couple of years and are pleased. Once you are inside our hotel lobby and our guest rooms, we agree again. Our views of the Chicago Skyline are unmatched. We will share your positive comments regarding our staff and service and do hope that you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 April 2012

Well we went to Chicago by train from Milwaukee just to see how easy it was. It was incredibly easy and fun. We stayed at this holiday inn because it was in walking distance from the station. You must ask for a corner room, The view was great! Tons of windows. We ate a couple blocks away at Lou Malnati's deep dish, it was awesome! At 805 S. State, Okay it was a bit of a walk but after that pizza you need it. The corner stores are fine for getting togo wine and what not and the concierge of course was very helpful. Taxi is best mode of transport but, plenty of buses flying around everything is close if your into lots of walking and you can rent bikes, no snow, but too cold. All in all a great place to stay, comfortable, quiet and great view! Lots, of course to do all over!

Room Tip: Must ask for corner suite well worth it!
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Rustedmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 April 2012
Dear Friends from Milwaukee,

Thank you so much for your kind review. We are so pleased that you had a great time and look forward to welcoming you on your next visit.
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Chicago, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2012

As a platinum priority club member (which offers some advantages because we use holiday inn so much) I am used to some upgrades and a few special services, which this hotel staff did not seem to honor. Our room with a view was nice, but nothing like the ones in the pictures. We requested a fridge in. Our room, which we were told would be there upon check in...it was not. My husband and I each called the front desk and were told it was.on its way. I finally went to the desk stating my sons milk had been out for over two hours. The woman there seemed surprised we had been promised this service and said she would do it "this time" only. The concierge was very friendly and helpful, as were the cleaning crew. I don't have a lot to say about the rest of the staff. Not too helpful or knowledgable. Good location. The constant sound of the L running every 10 minutes all night long was a bit to get used too. I would stay here again, just be very diligent about making sure my needs are met.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelly h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 April 2012
Dear Platinum Member,

Thank you for your recent review and for your valuable patronage of IHG hotels. We will use your comments to review our services with our staff and insure that everyone follows through on promises.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Property: Holiday Inn Chicago Mart Plaza River North
Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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