We took the family to Chicago for the Cubs baseball and needed a full service hotel for our stay. We have three children, 11, 10, and 8. We booked two rooms connecting as the hotel is older and the rooms smaller. For example, if you want two beds, they are doubles, not queens. The hotel was very accomodating, placed us on the 29th floor, incredible view of the lake and river! They delivered custom desserts to the children on our second night, along with tall glasses of milk!!
We ate in the hotel cafe every morning for breakfast. Riverside Cafe was terrific with a daily buffet. they allowed our youngest to eat free, and half price for our other two children. Terrific breakfast, very nice service, fast friendly, etc. The location is perfect. Directly on the river, 5 min walk to the nearest train stop, four blocks from the navy pier, $7 cab ride to any place downtown.
The concierge service was great. They made our reservations, gave daily directions, details about walking, taking the train, taxi, etc. Many hotels we have stayed at are not this friendly to families with children.
Our biggest complaint was we could not locate the corkscrew for the minibar!! room service brought one up immediately and insisted on opening the bottle for me. Nice service.
We would go back.More
- Free Wifi