We took the family to Chicago for the Cubs baseball and needed a full service hotel for our stay. We have three children, 11, 10, and 8. We booked two rooms connecting as the hotel is older and the rooms smaller. For example, if you want two beds, they are doubles, not queens. The hotel was very accomodating, placed us on the 29th floor, incredible view of the lake and river! They delivered custom desserts to the children on our second night, along with tall glasses of milk!!
We ate in the hotel cafe every morning for breakfast. Riverside Cafe was terrific with a daily buffet. they allowed our youngest to eat free, and half price for our other two children. Terrific breakfast, very nice service, fast friendly, etc. The location is perfect. Directly on the river, 5 min walk to the nearest train stop, four blocks from the navy pier, $7 cab ride to any place downtown.
The concierge service was great. They made our reservations, gave daily directions, details about walking, taking the train, taxi, etc. Many hotels we have stayed at are not this friendly to families with children.
Our biggest complaint was we could not locate the corkscrew for the minibar!! room service brought one up immediately and insisted on opening the bottle for me. Nice service.
We would go back.
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
- Reservation Options:
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- Also Known As:
- Chicago Sheraton