Stayed 3 nights for an industry conference. Club lounge was a nice perk but not sure it was worth the additional cost to stay on the club floor (other rooms were sold out). Room service was good - but expensive.
Two major gripes:
1) New king sheets were soft as sandpaper. After our first miserable night we asked housekeeping for softer sheets but were told they just got new king sheets and the old sheets had been thrown out. Fortunately I had brought a long sleeve cotton t-shirt and my partner had a silk nightgown or we wouldn't have gotten much sleep on this trip.
2) Peeling wallpaper and ants in bathroom. Not a big deal for me as a guy, but my female partner was not happy.
Mentioned these 2 issues at checkout. Was given a $40 room service credit on a $1200 hotel bill. Employer was covering the hotel, otherwise I would have made a bigger fuss.More
- Room Service