This hotel is huge and so they host a lot of large meetings and conferences. With thousands of guests at any given time, there is no personal service for the average traveler. The location is in the heart of Chicago with good access to almost everything. The facilities are convenient and fairly well-maintained. There is a fee for everything.
As an example, knowing that hotels have hundreds of mobile device chargers left behind every day, I asked about borrowing one from the concierge for my stay since I'd forgotten mine. They offered to charge my device at the Concierge Desk. Then proceeded to open drawers literally crammed to the brim with chargers to find one to fit and then I waited patiently in the lobby until there was enough charge to get on with my life, however, they couldn't possibly lend me one because someone else might need it.
I stay here during conferences because it's convenient and because I know what to expectMore
- Room Service