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“Great Chicago Hotel” 5 of 5 bubbles
Review of Sheraton Grand Chicago

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Sheraton Grand Chicago
Ranked #66 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Miami, Florida
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Chicago Hotel”
5 of 5 bubbles Reviewed 7 April 2012

We spent four days in Chicago at the Sheraton Chicago Hotel and Towers and had a wonderful time. The location was fantastic, within walking distance of many great restaurants, museums, and shopping. The river/lake view from our room was beautiful and the staff were extremely helpful. Definitely recommend!

Stayed March 2012, travelled on business
Helpful?
Thank CoolKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
2 reviews
2 of 5 bubbles Reviewed 7 April 2012

We were told we could check in when we got there at 5:00pm but would be called on our cell phone when we could get a room because they didn't have any rooms ready. 4 hours later, they hadn't called and we walked back in to see if there was a room ready so we could sleep somewhere with our 6 year old! After a LOT of "discussion", they finally agreed to give us the room we had reserved over a month earlier and already paid for! Without any compensation for the hassle and them acting like this was not a big deal, we stayed because we had paid for it but will NEVER use a Sheraton again!

  • Stayed April 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dstep1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Lake
1 review
5 of 5 bubbles Reviewed 7 April 2012

The staff was very nice, check in was quick, even with a line of guests waiting to check in. Rooms were clean and the bed was very comfortable. Hotel was in a great location which was easy for us to walk to many different places. Our children loved the pool and the pool area and locker rooms were very clean. We ordered room service for dinner one night and the food was excellent!! We will be staying here next time we visit chicago.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 7 April 2012

We are having a great time in Chicago, so this is not just a review written by some disgruntled traveler. This is an honest assessment of this crappy, substandard hotel that we were unfortunate enough to have booked. Here is what we got:

First, in order to get a $40 per night discount on the room, we had to pay up front on the phone... two days and nights, unrefundable. Okay, so we did: $103 a night as opposed to $143. So the room was paid for and he HAD to stay there.

Finding the hotel was VERY difficult, even with a GPS. We had to use the GPS and call the front desk.... "we think we're in the area, but we're underground in what looks like a boiler room." "Yes, that's the parking area. Park and take the elevator up...." So we parked in this dingey, damp, VERY DANGEROUS looking underground roadway, and scurried to find an elevator to take us up before we were mugged, robbed, raped, and plundered.

So we get to the lobby... and keep in mind, we are, two casual acquaintances....and we had ordered a room with 2 double beds. NOPE! Although we paid in advance for our two double beds, the hotel had none. Instead, we HAD to take one king sized bed and a roll-away. We argued, begged, pleaded, etc. But there was nothing we could do. We paid in advance, so there was no refund...... and now we HAD to take the single bed and the roll-away. There was no alternative and the hotel guests made it VERY clear, almost to the point of anger.

The room had a dismal view of a parking lot. No mini fridge (you can get one, but it's $30 bucks more). The shower head WAS GREAT! The only thing that was good about this hotel. The WIFI costs $19. It is not free!

AND.... have you ever heard of a "continental breakfast" that costs $19 a person? Yep! No free breakfast here.

This is really a crappy place! As I said, we are having a great time in Chicago. But this hotel is clearly a low low low point of our trip. This is a city filled with hotels. If you want to stay somewhere nice and accommodating......who won't pull a bait-and-switch, lock you in and give you something else, give you a room with a poor fiew, charge you for a fridge, wi fi, and breakfast, and give you poor service on top of it all, then YOU DO NOT WANT TO STAY AT THIS HOTEL!!!!!!!!!!!!

Room Tip: Choose a different hotel
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  • Stayed April 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, Manager at Sheraton Grand Chicago, responded to this review, 16 April 2012
Dear Tom A.,
Thank you for your very thorough review of our property. While it pains me to read of your dissatisfaction with your experience, we do appreciate the feedback that gives us the opportunity to improve.

I do apologize about your desired room type not being available upon check-in and regarding the associates' demeanors that assisted you. I have forwarded your notes about your interactions to our Director of Front Office so she can follow-up directly with the team.

I would also like to apologize about the location of our parking garage in relation to the hotel. I understand that it can be a little confusing but can assure you that the area is very safe. Our property safety and security team is centered just across the sheet as you enter the doors to the hotel and are proud to say that there has not been a security incident in the that area in over 10 years.

I can also understand your dissapointment with the charge for our in-room WiFi but would like to point out that as of January of this year, we are happy to offer free WiFi to our hotel guests in our lobby and in the Link Cafe.

Finally, I would like to apologize for the miscommunication regarding our continental breakfast in LB Bistro. Although we do label the breakfast option as a "continental", it encompasses much more. With the $19 Contintental Breakfast, you can enjoy all offerings from two of the pod stations in the restaurant, including made-to-order parfaits with over 10 ingredients available, a create-your-own smoothie station, fresh squeezed juice/smoothies of the day, steel-cut oatmeal, assorted cereals and that's only one pod! At the second pod, we have an assortment of fresh baked pastries and breads, made-to-order pancakes and a create-your-own crepe station with both sweet and savory fillings options.

If a lighter breakfast is more what you are looking for, we have ala carte options in the restaurant and the Link Cafe, where you can enjoy fresh pastries, breakfast sandwiches and an assortment of Starbucks coffee drinks.

Once again, I sincerely apologize that we were unable to exceed your expecations during your stay and hope that you will give us the opportunity the next time your are in Chicago.

Warm Regards,
Kevin Kalkut
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, Minnesota
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 6 April 2012

This hotel is huge and so they host a lot of large meetings and conferences. With thousands of guests at any given time, there is no personal service for the average traveler. The location is in the heart of Chicago with good access to almost everything. The facilities are convenient and fairly well-maintained. There is a fee for everything.

As an example, knowing that hotels have hundreds of mobile device chargers left behind every day, I asked about borrowing one from the concierge for my stay since I'd forgotten mine. They offered to charge my device at the Concierge Desk. Then proceeded to open drawers literally crammed to the brim with chargers to find one to fit and then I waited patiently in the lobby until there was enough charge to get on with my life, however, they couldn't possibly lend me one because someone else might need it.

I stay here during conferences because it's convenient and because I know what to expect

Room Tip: The higher floors are better and a lake view is always nice. Stay away from elevators and ice makers...
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  • Stayed June 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lmf22purple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

Staff was very nice, good location, but bathroom was outdated compared to the rest of the room. The floor was VERY slippery whether you were wearing shoes or barefoot - had to be VERY careful. Had a great view of Navy Pier and was able to walk nearly everywhere. Only complaint was the bathroom - bedding was plush and temperature easy to control. Very quiet which was nice.

Room Tip: Would ask for room overlooking the river or navy pier. Higher level floor was very quiet.
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  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bailey01Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Illinois
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

I found a great deal on hotwire for this room therefore it was an EXCELLENT stay for the price I paid but at the hotel's asking price of $229 I don't feel that it lives up to that price. The front desk staff were very polite and allowed me to leave my bags in the luggage check until my room was ready (I arrived at the hotel at 10:30am) and they called my cell when the room was ready for check in. I had a very small "double" room which consisted of two FULL sized beds. It was fine for me because this was for a "mommy daughter" get-a-way so there was only one adult and one child in each bed but if two adults needed to share it would have felt very "dorm like". The bathroom was very yellow/dingy looking and there was hair in the tub and ON THE CEILING??? I re-cleaned the tub myself instead of calling to have it done because I was too exhausted after our walking tour of Chicago to bother with with front desk. Bedding was EXTREMELY confortable but bedskirts are dirty. They looked like they may have been scuffed from various pairs of shoes? I was on the 16th floor with a "city view" but it was more of a view of an empty gravel lot than anything else. Maybe the higher floors get more out of the city view. The wireless in the rooms are $13.95/day with free wi-fi in the lobby. I did sit in the lobby doing online homework for about 2 hours, great atmosphere, good variety of music playing. The location of the hotel is great, withing walking distance to just about all of the places we planned to visit on our trip. We walked to the American Girl store, Millinium Park and Navy Pier. We took a cab to Shedd Aquarium but ended up walking back so we could walk along the water and see the Buckingham fountain (it was about a 30-40 min walk back). Overall a very nice hotel as far as lobby and main areas but rooms could use some work.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sunnid94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Chicago

Property: Sheraton Grand Chicago
Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#41 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Official Description (provided by the hotel):
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 
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Also Known As:
Chicago Sheraton

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