A quick out of town weekend for us. Great location, room was comfortable and clean. Checkin process was extensive with long lines. Our stay was supposed to include in room free internet, which it did, but you had to accept the charge first and then they credited it. Seemed too complicated for a free perk. Also said robes in the room, there were none. The number of kids at the club level was very high and a lot of poor parenting going on that was not the hotel's fault, but detracted from our stay for sure. The free breakfast was always out of something and the lines were long and not enough seating. The coffee had run out twice on each day that we were there, they only had a pumper pot for a ton of people. They indicated we had to fill out cards on the number of people eating so they could plan appropriately in the future, but 2 days, they never gave us the cards. The room was wonderful, the amenities, not so much. The warm cookies at night and the manager's reception on Thursday were very nice. The bell staff was very helpful.
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Starwood, Booking.com, Hotels.com, TripOnline SA, Priceline, getaroom.com, HotelQuickly and Cancelon so you can book your Sheraton Grand Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Chicago Sheraton