Overall, a good stay. We booked via hotels.com, and therefore prepaid. In our requests (noted that it could not be guaranteed) we asked for two double beds as we are traveling as a couple with our 6 year old daughter. Upon arrival, the valet service was impeccable, worth it - but be prepared for $51/24hrs. At check in, we discussed our request with Esteve. While he was efficient, he was not overly friendly or necessarily helpful. He indicated that there were no double rooms remaining. Fine, so we requested a rollaway bed. He checked on the rollaway to discover that no rollaways remained either. So, our predicament... while we've spent many a night with our 6-year old squeezing in bed between us, we'd hoped to avoid that situation. We agreed we'd make do. (Esteve indicated that they had been giving a second room to those who were traveling in quads...we suggested that was probably not necessary for our family.) The solution ultimately was a $50 room credit - which covered all but $1 of our parking, and vouchers for the $24.99 breakfast buffet. So, in all, we were "comped" $100 for our trouble, and our daughter was exhausted enough to crash out on the floor with the feather duvet. For the price, the location was perfect - walking distance to Navy Pier. ~$10 cab to Willis Tower. Cleanliness was average - bathroom was slightly dated. Room was small, with just enough floor space for our daughter's campout and tip-toeing around.
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
- Reservation Options:
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- Also Known As:
- Chicago Sheraton