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Reviewed April 10, 2012

I stayed at the Sheraton Hotel and Towers for a second time this March because the conference I was attending was at the hotel. The location is good (walking distance to most everything). However, the room was filthy. I had to move the bedside table to plug in a charger and it was disgusting to see the amount of dust and discarded items behind there. I even left the table pulled out in hopes that housekeeping would clean behind there but they never did the entire time (4 days) that I was there.

I also looked under the beds and it was very dirty under there.

The windows were so dirty I couldn't even enjoy the view.

Finally, wifi was a joke. I could barely load email nevermind watch any video.

  • Stayed: March 2012, travelled on business
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Thank SK_Sun_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 9, 2012

A quick out of town weekend for us. Great location, room was comfortable and clean. Checkin process was extensive with long lines. Our stay was supposed to include in room free internet, which it did, but you had to accept the charge first and then they credited it. Seemed too complicated for a free perk. Also said robes in the room, there were none. The number of kids at the club level was very high and a lot of poor parenting going on that was not the hotel's fault, but detracted from our stay for sure. The free breakfast was always out of something and the lines were long and not enough seating. The coffee had run out twice on each day that we were there, they only had a pumper pot for a ton of people. They indicated we had to fill out cards on the number of people eating so they could plan appropriately in the future, but 2 days, they never gave us the cards. The room was wonderful, the amenities, not so much. The warm cookies at night and the manager's reception on Thursday were very nice. The bell staff was very helpful.

Room Tip: Don't count on the free perks listed... you will have to requests them to be brought up, The view of the river and the lake were wonderful!!!
  • Stayed: April 2012, travelled with family
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Thank Paulette Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 8, 2012

staff have been warm, welcoming and very helpful regarding local restuarants and events. The room was clean, great views and comfortable, especially the linens. The location, price and linens will keep us coming back.

Room Tip: Ask for a lake view and ask the desk for help getting into the Yolk for breakfast.
  • Stayed: March 2012, travelled as a couple
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Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 7, 2012

We spent four days in Chicago at the Sheraton Chicago Hotel and Towers and had a wonderful time. The location was fantastic, within walking distance of many great restaurants, museums, and shopping. The river/lake view from our room was beautiful and the staff were extremely helpful. Definitely recommend!

Stayed: March 2012, travelled on business
Thank CoolKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 7, 2012

We were told we could check in when we got there at 5:00pm but would be called on our cell phone when we could get a room because they didn't have any rooms ready. 4 hours later, they hadn't called and we walked back in to see if there was a room ready so we could sleep somewhere with our 6 year old! After a LOT of "discussion", they finally agreed to give us the room we had reserved over a month earlier and already paid for! Without any compensation for the hassle and them acting like this was not a big deal, we stayed because we had paid for it but will NEVER use a Sheraton again!

  • Stayed: April 2012
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Thank Dstep1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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