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“Great service and experience”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #48 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 22 February 2012

I stayed for 1 night during the week recently and was amazed by the genuine friendliness of each person I encountered (valets, front desk, food service staff, guest experience manager). It seemed like one of those places where people like going to work, and it definitely made my experience pleasurable. Not only was dinner included in the cost of the meal, but it was delicious & well-made, the salad was fresh, and there were complimentary beverages such as beer and house wine. I think I also lucked out because there happened to be a free champagne tasting from Laurent-Perrier during my stay. My suite was bigger than the usual hotel room, and very clean/tidy. I checked out the pool at night and the view was pretty amazing.

I would recommend this hotel to anyone coming to Chicago! The price for 1 night was very affordable.

  • Stayed: January 2012, travelled with friends
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2  Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 27 February 2012

Thank you so much for your compliments regarding the Homewood Suites by Hilton Chicago Downtown. It means so much when our guests compliment our customer service. I am so pleased that your experience with all of our staff was pleasurable.

We are happy that you were able to attend one of our special events that we have been planning through the past several months. The Laurent – Perrier tasting was just one of these special events that we will be rolling out in the next few months for our guests. We are always looking for recommendations so please let us know if there is anything you would like to see.

We hope to see you at the Homewood Suites again.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager

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1,898 - 1,904 of 2,769 reviews

Reviewed 21 February 2012

Overall, I enjoyed my two night stay at the Homewood Suites by Hilton in Downtown Chicago, but have a few concerns. I was in town with a bus load of University of Louisville fans to support our basketball team during the game with DePaul University. There were not enough suites available with two double beds at the hotel to accommodate our group. So, I had to share a king-sized bed with my roommate. We were really disappointed that we couldn't have our own bed. So, we each rotated sleepng in the bed one night and then sleeping on the sofa bed in the living room. However, the sofa bed was absoultely horrible!!! The mattress was very thin and the inner springs poked through the surface of the mattress. This made sleeping very uncomfortable. Also, the top portion of the mattress where your head goes was higher than the rest of the mattress. I felt like I was sleeping on a slant. The mattress was so uncomfortable until I closed the sofa bed and replaced the cushions. Then I tried putting the cover on top and sleepng on top of the sofa, However, I am 5'11" tall and the sofa was more like a loveseat size. So, I could not stretch out completely. I got very little sleep and awoke stiff and sore. My back and neck hurt. It was also awkward having to go through the bedroom to use the toilet and shower in the bathroom or to get clothes from the closet without disturbing my roommate while she slept in the bed. The layout of the suite was not well-thoughout as far as utilization of the bathroom and closet.

On the plus side of the suite, the kitchen was wonderful! We liked having a fully equipped kitchen with appliances and dishes. We also enjoyed the breakfast!

Shirley Fuqua-Jackson, Room 1203

Room Tip: Corner suites are larger
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  • Stayed: February 2012, travelled with friends
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2  Thank SHIRLEY F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 22 February 2012

Shirley,

I am sorry that you did not enjoy your stay at the hotel. I wanted to address your concern about not receiving a room with two double beds. When looking back at the original rooming list that we have from your group leader we do not have you and your roommate in a room with two double beds. The room type that your group leader had assigned to your room was a King Suite with the sleeper sofa. The hotel des have a very limited number of double/double rooms on property so we were unable to change room types if we do not have the availability. I do want to express regret over this misunderstanding.

I do apologize for the uncomfortable evening that you spent on our sleeper sofa. We are in the process of replacing all of our bed inserts and we do hope that nobody will be as inconvenienced as you in the future. We do have a limited number of complimentary roll-away beds available if you find the sleeper sofa too uncomfortable in the future.
We are pleased that you enjoyed the breakfast and the full stocked kitchen. We do hope to see you again.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager

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Reviewed 21 February 2012

2 colleagues and I recently stayed at this Homewood Suites for a conference we attended in Chicago. The hotel was a bit dated but it was clean and the service was excellent. The continental breakfast and evening buffets left a bit to be desired but... it's free food and I am a bit of a food snob. That being said, if you are looking for a good location at a good price, I would recommend this property. It's within walking distance to several excellent restaurants as well.

  • Stayed: January 2012, travelled on business
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1  Thank es252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 22 February 2012

Thank you so much for the recommendation of our property. We make the best possible effort to make sure that our customer’s receive the wonderful customer service. Please let us know if there is anything in particular that you would like to see at on our breakfast or evening reception.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager

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Reviewed 21 February 2012

This past weekend I booked 22 rooms at the Homewood Suites in downtown Chicago. We visited Chicago for the University of Louisville vs DePaul Basketball game. My group was very happy and satisfied with the accomodations. They have all encouraged me to continue to stay here on future trips. The staff, rooms, breakfast, location could not have been better. Our sales manager Melah Miller was there to meet the motor coach when it arrived and did whatever was necessary to ensure that all went well for my group. THANKS!!!!

  • Stayed: September 2011, travelled with friends
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Thank Flem1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 22 February 2012

Thank you for kind words about the Homewood Suites by Hilton Chicago Downtown. We were so happy to see all of the fans for the Louisville – DePaul game this past weekend. It was truly a pleasure to work with your groups and we hope that you enjoyed the game.

Thank you for your wonderful words about Melah. She is an asset to our team and I am happy to hear that Melah and the rest of the team did a wonderful job with your group. We look forward to seeing you in 2014 if not before the next game.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager

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Reviewed 20 February 2012

Booked a room here recently for 9 days -- attending a conference in Chicago and wanted the freedom of a kitchen, easy access to public transportation and a safe home base. The Homewood Suites is a great value (booked online with extra discount for paying full balance in advance of arrival) and worked out well for the trip.

Great location, convenient to Red Line, taxis, Jewel/Trader Joe's for groceries (full kitchen allows one to avoid eating EVERY meal out!) and great sites/shopping within easy walk.

Wanted to try out fitness center but ended up walking all over the City! Business center printer had issues but front office staff helped to make sure I was able to print out materials I needed for a seminar. Wi-fi worked reliably -- basic cable options available with two televisions in the room (one more than I have at home!).

Great choice! Would stay again when the need arises.

Room Tip: I recommend a higher floor away from the elevators -- ask for NE or SE corners for great views of th...
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  • Stayed: February 2012, travelled on business
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1  Thank Chit0wnTransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 22 February 2012

I am happy that you enjoyed your time at the Homewood Suites by Hilton Chicago Downtown. The hotel appreciates your comments on our location and accessibility to both public transportation and shopping.

I do want to thank you for the kind comments regarding the front desk and their willingness to help you print off materials.

We hope to see you when you visit Chicago again.

Sincerely,
Vanessa Kosloski
Sales and Marketing Manager

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Reviewed 20 February 2012

We found the Homewood Suites in Chicago recommended in Tripadvisor, while we planned our 2 week trip to Chicago. As we traveled as a family with two children, we wanted to stay in an apartment, with breakfast. Another criteria was a central as possible location, because we did not want to rent a car. Our choice was therefore the Homewood Suites. Overall, we were satisfied and recommend the Homewood Suites.
Service:
Prompt and helpful service!. If we asked for something, it would be provided in minutes. Housekeeping very honest. Breakfast varied and perfectly adequate for us. Dinner Monday through Thursday with included drinks was also ok.

Price-performance ratio
Purposeful three star hotel. Pool and fitness room on the top (19th) floor with great views.
Sleep quality
King-size bed in the bedroom was very good. The sofa bed was rather uncomfortable, but my children still slept well.
cleanliness
Overall very clean. Daily housekeeping of the room. Furniture dark. In our point of view the Hotel should be modernized.
location
Ingenious. Absolutely centrally located, only 50 minutes from the Magnificent Mile, right in life. And only about 10 minutes to trump tower.
room
Large living / kitchen area with sofa bed, bedroom with king-size bed and large bathroom. Dark wood and rather gloomy atmosphere (wallpaper greenish / brown / gray). Classic design.

  • Stayed: September 2011, travelled with family
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Thank Michael Mr W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 21 February 2012

Michael,

I am so happy that you and your family enjoyed your trip to Chicago and the Homewood Suites by Hilton Chicago Downtown. We are happy that the suites were large enough for your family and that your children were able to enjoy a good night sleep.

I am pleased that you were able to write a review on our pool area. The hotel recently refinished the pool and I feel that it is the best view in the hotel. We do feel like the location of the Homewood Suites Chicago is wonderful and I hope you and your family enjoyed exploring the Magnificent Mile, River North, and Navy Pier.

We hope to see you again if you return to Chicago.

Sincerely,
Vanessa Kosloski
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2012

I thought it was a decent place to stay but I probably should have looked a little harder...Breakfast is average, I would suggest going out to eat...Happy hour is a nice treat for the beer....The location is pretty good, everything is walking distance for a tourist and there are a few decent bars within walking distance.

  • Stayed: October 2011, travelled as a couple
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Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 21 February 2012

Colin,

Thank you for your review regarding our breakfast and dinner. I am sorry that you felt we were lacking in regards to these menus. If there is something particular that you would have liked to see at either meal please feel free to contact me at vkosloski@fhginc.com.

I do want to thank you for complimenting our accessibility and location within the city. We are within walking distance of 200 restaurants and drinking establishments.

We hope that you enjoyed your time in Chicago.

Sincerely,
Vanessa Kosloski
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range: $158 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton

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