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Homewood Suites by Hilton Chicago-Downtown
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Reviews (2,902)
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1,692
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All reviewsfull kitchenfree dinnergreat locationbreakfast and dinnernavy pierthe sofa bedvalet staffthe magnificent miletop floorliving areaseparate bedroomcomplimentary breakfastwithin walking distancebreakfast staffevening receptionmichigan avewrigley building
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1,989 - 1,994 of 2,902 reviews
Reviewed 5 April 2012

Overall, Homewood Suites in downtown Chicago was a very good value and I would stay here again. The hotel is very nice, updated, and comfortable. They offered plenty of hot food for dinner and breakfast and the staff did an excellent job of helping guests in the dining room. It was also great to have the kitchenette right in our room with a full size refrigerator to keep extra snacks and beverages. The location, right in the heart of sight-seeing and shopping, was perfect. We were able to leave our car parked and walked to Navy Pier and Michigan Ave. The bed was super comfortable and the suite offered enough space for all 4 of us to sit, stretch out, and be comfortable.
On the slightly downside, the room was a bit stuffy and the bathroom is so small that we couldn't open or close the bathroom door unless the seat was up (definitely designed by a man!). We did not have good service from the valet and bellman either at check in or check out. However, these minor inconveniences were outnumbered by all the good things about this hotel.

Room Tip: Rooms on the southside offer a view of the city.
  • Stayed: March 2012, travelled with family
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1  Thank jemma40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 9 April 2012

Jemma,

Thank you for your review. We were very pleased to see that our suites, amenities, service, breakfast, and dinner were of good value to you. I was also glad to see that you took advantage of our great location and walked to Navy Pier and Michigan Ave.

I am happy to say that we have changed some of the cleaning products we use for the rooms. The Housekeeping team is very excited about the new products and we feel it will make a big difference in spritzing up the rooms. We hope the next time you choose to stay with us, the change is noticeable to you.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2012

This is an average hotel, but overall, great value for money; got friendly staff, free breakfast/(dinner from Mon-Thu), free and fast wifi everywhere, very close to everything. On the negative side, rooms are a little outdated and cleaners may enter your room without knocking.
I'd stay again though.

  • Stayed: April 2012, travelled on business
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Thank 000-pff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 9 April 2012

Valued Guest,

Thank you for your review. I am happy to see you felt you got great value staying at our hotel. I will pass along your compliments to the entire team regarding the friendliness of our staff. We hope to see you again soon.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 4 April 2012

Great location, friendly and helpful staff, spacious room, nice amenities. Best thing for us was having dinner available at the end of our day (M-Th), thus saving time, money and the hassle of finding a restaurant for dinner. It was perfect for our family.

  • Stayed: March 2012, travelled with family
    • Value
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Thank MNtraveler077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 5 April 2012

Dear Guest,

Thank you for your complimentary response; our team at Homewood Suites Downtown Chicago takes pride in being friendly and helpful. I am pleased to see that our suites were spacious enough for you and your family and that you all took advantage of our Manager’s Dinner Reception. The next time you are in Chicago, we would love for you to visit us again.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2012

I frequently stay at Homewood Suites properties as I enjoy the spacious rooms, nice breakfast, and good service. This property was a great value in price for the location in Chicago, however the room was less than average and breakfast was poor.

Postive attributes:
Great value -- I bought the parking packaged, which saved me $20/night for the car.
Spacious rooms -- I really enjoy having the private bedroom and living area seperate.
Friendly and good service

Less than stellar attributes:
Room -- very outdated, which gave the feeling of poor cleanliness
Breakfast -- eggs were extremely dry at 7:30 in the AM!

I suggest you try other Hilton properties such as the Hilton Garden Inn or Hampton Inn which I rated 5 stars.

  • Stayed: March 2012, travelled on business
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1  Thank ToddBu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 5 April 2012

Todd,

Thank you for taking the time to write a review. Many of our guests enjoy our spacious suites, breakfast, dinner, and service. Thank you again for your feedback regarding breakfast. We will use that information to improve our guest’s experience.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2012

We visit Chicago at least twice a year for fun. We have stayed at the Homewood Suites multiple times over the past few years and we would never stay anywhere else. It's close to everything we want to see/do. The staff is always friendly - especially Connie - she recognized us from our previous trips and welcomed us back. How nice is that? I hope Homewood Suites knows what an excellent employee she is. Her customer service is top notch. There is absolutely nothing we don't love about Homewood Suites.

Room Tip: Request a corner room - they are thebest!
  • Stayed: March 2012, travelled with friends
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Thank FayeWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 3 April 2012

Faye,

Thank you for taking the time to write such a kind review for Homewood Suites Downtown Chicago. I shared your kind words with the team and your words seemed to motivate everyone to continue striving for excellence in guest service.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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