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“great for young families”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #50 of 188 Hotels in Chicago
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“great for young families”
Reviewed 5 April 2012

What a great stay we had. They took care of our family as if we were the only ones there. Which at meal times was very crowded. The meals were good for young families that dont feel like going back out and spending more money on food. We felt the meals were very good.
Swimming pool does need some work but the views are great. The pool water was comfortable to swim in. But the huge swimming pool cleaner was not a pretty site to look at everytime we went swimming. I was afraid of my kids to get near it. We always went around 6 pm and wasn't very crowded.
We stayed in room 1118 and had fantastic views. Would have liked to be higher but since we prechecked in on the hilton site- it only gave us 3 floors to choose from. And we were very happy with this room. Didn't hear anyone at all - was like we were the only ones there.
Will return!! :)
Negative-The bed was awful and I am typically not a picky person for beds but this was a very hard bed to sleep on.

Room Tip: 1118 if a great room with great views and an extra window. And we were tucked in a corner room and c...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingheidi4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 6 April 2012
Heidi,

Thank you for taking the time to write a review for our hotel. Like your family, many of our guests find our breakfast and dinner to be of great value and very good food. I was also happy to see that you and your family were able to enjoy the swimming pool. We look forward to making your family feel at home again the next time you are staying in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (404)
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English first
Milwaukee, Wisconsin
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 April 2012

Overall, Homewood Suites in downtown Chicago was a very good value and I would stay here again. The hotel is very nice, updated, and comfortable. They offered plenty of hot food for dinner and breakfast and the staff did an excellent job of helping guests in the dining room. It was also great to have the kitchenette right in our room with a full size refrigerator to keep extra snacks and beverages. The location, right in the heart of sight-seeing and shopping, was perfect. We were able to leave our car parked and walked to Navy Pier and Michigan Ave. The bed was super comfortable and the suite offered enough space for all 4 of us to sit, stretch out, and be comfortable.
On the slightly downside, the room was a bit stuffy and the bathroom is so small that we couldn't open or close the bathroom door unless the seat was up (definitely designed by a man!). We did not have good service from the valet and bellman either at check in or check out. However, these minor inconveniences were outnumbered by all the good things about this hotel.

Room Tip: Rooms on the southside offer a view of the city.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jemma40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 9 April 2012
Jemma,

Thank you for your review. We were very pleased to see that our suites, amenities, service, breakfast, and dinner were of good value to you. I was also glad to see that you took advantage of our great location and walked to Navy Pier and Michigan Ave.

I am happy to say that we have changed some of the cleaning products we use for the rooms. The Housekeeping team is very excited about the new products and we feel it will make a big difference in spritzing up the rooms. We hope the next time you choose to stay with us, the change is noticeable to you.

Sincerely,

Jason Park
Guest Experience Manager
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2012

This is an average hotel, but overall, great value for money; got friendly staff, free breakfast/(dinner from Mon-Thu), free and fast wifi everywhere, very close to everything. On the negative side, rooms are a little outdated and cleaners may enter your room without knocking.
I'd stay again though.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 000-pff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 9 April 2012
Valued Guest,

Thank you for your review. I am happy to see you felt you got great value staying at our hotel. I will pass along your compliments to the entire team regarding the friendliness of our staff. We hope to see you again soon.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Paul, MN
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 April 2012

Great location, friendly and helpful staff, spacious room, nice amenities. Best thing for us was having dinner available at the end of our day (M-Th), thus saving time, money and the hassle of finding a restaurant for dinner. It was perfect for our family.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNtraveler077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 5 April 2012
Dear Guest,

Thank you for your complimentary response; our team at Homewood Suites Downtown Chicago takes pride in being friendly and helpful. I am pleased to see that our suites were spacious enough for you and your family and that you all took advantage of our Manager’s Dinner Reception. The next time you are in Chicago, we would love for you to visit us again.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 April 2012

I frequently stay at Homewood Suites properties as I enjoy the spacious rooms, nice breakfast, and good service. This property was a great value in price for the location in Chicago, however the room was less than average and breakfast was poor.

Postive attributes:
Great value -- I bought the parking packaged, which saved me $20/night for the car.
Spacious rooms -- I really enjoy having the private bedroom and living area seperate.
Friendly and good service

Less than stellar attributes:
Room -- very outdated, which gave the feeling of poor cleanliness
Breakfast -- eggs were extremely dry at 7:30 in the AM!

I suggest you try other Hilton properties such as the Hilton Garden Inn or Hampton Inn which I rated 5 stars.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToddBu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 5 April 2012
Todd,

Thank you for taking the time to write a review. Many of our guests enjoy our spacious suites, breakfast, dinner, and service. Thank you again for your feedback regarding breakfast. We will use that information to improve our guest’s experience.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 April 2012

We visit Chicago at least twice a year for fun. We have stayed at the Homewood Suites multiple times over the past few years and we would never stay anywhere else. It's close to everything we want to see/do. The staff is always friendly - especially Connie - she recognized us from our previous trips and welcomed us back. How nice is that? I hope Homewood Suites knows what an excellent employee she is. Her customer service is top notch. There is absolutely nothing we don't love about Homewood Suites.

Room Tip: Request a corner room - they are thebest!
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FayeWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 3 April 2012
Faye,

Thank you for taking the time to write such a kind review for Homewood Suites Downtown Chicago. I shared your kind words with the team and your words seemed to motivate everyone to continue striving for excellence in guest service.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 March 2012

Visited Chicago for 4 nights last summer. This hotel was perfect. Staff was very friendly. Perfect location by Magnificent Mile and Navy Pier. Food was very good.

The only minor issue I had was the mistake on my bill where they charge me for parking when I didn't even have a car. However the friendly clerk took care of this right away. If I visit Chicago again, I shall return here.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyyanksrdbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 2 April 2012
Valued Guest,

We appreciate your feedback and want to thank you for noting that our staff is very friendly. I have shared your comments with the team.

In regards to the issue you had during billing: we as a team have reviewed the steps and procedures to ensure this does not happen again in the future. We really value your feedback; thank you for taking the time out of your day to help us in creating a better experience for our guests.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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