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Review of Comfort Inn

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Comfort Inn
Ranked #3 of 3 Hotels in Edwardsville
Reviewed 9 September 2017

We stayed here some years ago before the total renovation. It does not look like the same property. It is new inside and out and I can not find one thing wrong. The staff are amazing and go out of their way to make you happy. A great change from previous staff. Although I do know at least one of the Housekeepers was there before renovation and she was very gracious and helpful. She too is happy about the new look. I was really impressed with the exercise gym. They have Life Fitness cardio equipment which in my opinion is the best. We will always stay here when we visit Edwardsville to ride the wonderful MCT trail system.

Room Tip: Rooms facing towards the apartments are quieter than rooms facing the highway.
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  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank bobkat45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager16, Front Desk Agent at Comfort Inn, responded to this reviewResponded 19 September 2017

Thank you for taking the time to fill out our online survey with such positive feedback! We have shared your comments with the staff, and we all thank you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind regards,
Danielle Hill
Front Desk Agent
Comfort Inn Edwardsville
6186564900

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6 - 12 of 18 reviews

Reviewed 1 September 2017 via mobile

We travel all over the United States and usually stay in a choice hotel. Comfort inn and suites is now raising the bar and this should be their flagship. Excellent customer service. friendly smiles. clean rooms. nice beds. Great price!!!

Stayed: September 2017, travelled as a couple
Thank TinkandPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager16, Front Desk Agent at Comfort Inn, responded to this reviewResponded 5 September 2017

Dear TinkandPete,

First and foremost, thank you for your loyalty to Choice Hotels; we genuinely appreciate your business. Here at Comfort Inn in Edwardsville, we strive each day to exceed our guests' expectations. We are glad you found our staff and facility to be top notch!

Thank you for your feedback! We look forward to seeing again.

Cheers,
Danielle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

The room was very comfortable and the facilities were nice. Newly remodeled. It was nice to have a washer and dryer to use. Easy access to lots of restaurants. Breakfast was good. Had to wait a bit for a room after we'd requested early check-in but they were able to get us in as quickly as they could.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager16, Front Desk Agent at Comfort Inn, responded to this reviewResponded 19 September 2017

Dear Karen,

Thank you for your feedback and positive comments. We apologize that you had to wait a bit for your room. Unfortunately, we cannot guarantee early check-in. However, we do strive to accommodate special requests as swiftly and efficiently as possible. Our goal is always excellent service.

We are looking forward to providing you with even more pleasant accommodations and service the next time you are in town.

Kind regards,
Danielle Hill
Front Desk Agent
Comfort Inn Edwardsville
6186564900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017

Once we got checked in, this was a great place to stay: The newly renovated rooms are very nice. We especially liked the shower. Breakfast was pretty good and (unlike many hotels) there was plenty of room to eat.

The best part of our stay was swimming in the warm pool. The pool was around 80 degrees, which made for a very nice swim. (I *hate* cold water.)

The only bad thing about the hotel was check-in. We arrived around 7:00 p.m., and there were four people ahead of us waiting to check in. It took over 20 minutes to get checked in. Those with reservations (including us) took only a few minutes to get checked in, but the walk-ins took *way* too long. It appears the problem was a poorly operating computer system (as opposed to a poorly operating employee :)

If the reward points required for a free stay remain low, this will likely be our go-to hotel when we travel through St. Louis.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank gvlaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

Our family stayed at this hotel while on a road trip. The hotel seemed recently updated, and the rooms were comfortable. The room and bathroom were not well-suited for traveling with small children, however. The bathroom did not have a bathtub and the microwave and fridge were at eye-level with our curious toddler. The breakfast was adequate, but not amazing.

The staff were very friendly and helpful. Housekeeping seemed to have forgotten to stock our room with washcloths though!

Stayed: July 2017, travelled with family
Thank Meryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

During a recent power outage, my family and I took shelter for the night in this hotel. We're Choice Rewards members, and prefer to use the brand when we travel. In a hometown crisis, we had a wonderful experience.
I'm employed by a local emergency services agency, and over the last decade, I've been to this location for drug overdoses, assault & battery, thefts, drug deals gone wrong, a host of terrible things. The place had a bed reputation. The hotel recently underwent a major renovation and rebranding. The grounds and exterior of the building look great. The lobby and front desk area are bright and welcoming. The staff was unfailingly courteous, friendly, and helpful. The room was immaculate. The entire building still has that new smell. Breakfast was plentiful and varied. Check in and check out were quick. It seems the new management is quite aware of the location's history, and are doing everything possible to build a new reputation. You're doing an excellent job! I won't hesitate to recommend this hotel to friends and family!

Stayed: July 2017, travelled with family
Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

We stayed here (thanks Hotwire) while visiting St Louis, but we didn't want to stay in St. Louis. The hotel was about a half an hour from everything we wanted to do in the city and we didn't mind the drive. Hotel was very clean and the staff was friendly and helpful. Would stay here again.

Stayed: July 2017, travelled as a couple
Thank Hturtle333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Address: 3080 S State Route 157, Edwardsville, IL 62025-3761 (Formerly Quality Inn & Conference Center)
Region: United States > Illinois > Edwardsville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Edwardsville
Price Range: $105 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Thank you for your interest in our establishment. Be sure to take advantage of our look out room for a beautiful view of the St. Louis skyline. While you're here have a swim in our indoor heated pool. Every room has a refrigerator and microwave. Every stay has a free hot breakfast included so come enjoy our eggs, waffles a variety of pastry and much more! We look forward to meeting you! Sincerely, All of us at the Comfort Inn Edwardsville ... more   less 
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Also Known As:
Comfort Inn Edwardsville
Edwardsville Comfort Inn

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